IM/Technical Writer

Department: Arts
Location: Edenvale

Job Purpose:
We are looking for a talented and detail-oriented Instruction Manual / Technical Writer to join our Arts team. The successful candidate will be responsible for developing clear, accurate, and engaging user instruction manuals across multiple brands and product categories. This role requires excellent communication skills, an eye for design, and the ability to translate complex technical information into easily understandable content for end users.

Key Responsibilities:
•    Develop clear, concise, and comprehensive user instruction manuals for various products.
•    Translate complex technical concepts into user-friendly documentation.
•    Adapt writing style and tone to suit different audiences and levels of technical understanding.
•    Ensure all manuals comply with relevant industry standards, brand guidelines, and regulatory requirements.
•    Collaborate with product designers, engineers, and marketing teams to ensure technical accuracy and consistency.
•    Create and/or collaborate on visual elements such as diagrams and illustrations to enhance clarity.
•    Participate in product testing and user feedback sessions to ensure usability and accuracy of documentation.
•    Regularly update manuals to reflect product improvements or changes.
•    Maintain document version control and manage timelines effectively to meet production deadlines.
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Key Requirements:
•    2–3 years’ experience as a Technical Writer or Instruction Manual Writer.
•    Proven ability to write clear, accurate, and engaging technical documentation.
•    Strong understanding of audience needs and information design principles.
•    High attention to detail and ability to manage multiple projects simultaneously.
•    Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
•    Intermediate to advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
•    Excellent command of the English language — both written and verbal.
•    Strong communication and collaboration skills across teams.
•    Knowledge of AI tools and technical drawing will be considered advantageous.
•    Strong time management and organisational abilities.

Personal Attributes:
•    Creative thinker with a strong sense of visual and textual clarity.
•    Self-motivated and proactive in problem-solving.
•    Meticulous attention to detail with a commitment to quality.
•    Flexible and adaptable to changing project requirements and timelines.