Individual Life Case Administrator

• Comply with all legislative and regulatory requirements.
  

• Complete all admin and reporting tasks accurately and on time.
  

• Meet SLAs with stakeholders to manage client expectations effectively.
  

• Capture data accurately in line with SLAs and data standards.
  

• Manage email queries and follow up on outstanding client information.
  

• Provide required information and documents per internal guidelines.
  

• Maintain organised, accessible documentation.
  

• Investigate broker queries and respond within SLA timeframes.
  

• Suggest improvements for client service and fair treatment.
  

• Support a culture of collaboration, feedback, and service excellence.
  

• Report system/process issues and suggest enhancements.
  

• Build strong, collaborative relationships with peers and stakeholders.
  

• Demonstrate effective planning, multitasking, and time management.
  

Requirements

• 4 to 6 years' relevant experience in the life insurance industry
  
• Proven experience working in the insurance or financial services industry
  
• Completed financial or business qualification
  
• Intermediate experience with MS Office Suite (Word, Excel, Outlook)
  
• Proficient in life insurance products and services
  
• Organised
  
• Excellent attention to detail
  
• Proven track record of quality communication ability
  
• Exceptional written and verbal communication skills
  
• Respect for timelines and experience with deadline management
  
• Self-motivated
  
• ​Ability to excel in a high-pressure setting
  

Benefits

• Hybrid working arrangement
  

• Full time in-office with some flexibility
  
• Supportive and collaborative culture
  
• Competitive benefits (medical aid contribution, Group Life Cover, Annual Performance Bonus)
  
• Growth opportunities