Information and Insights Adviser

Salary: £32,080 to £33,002 with progression to £34,610 per annum 

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 23 June 2026

This is a fixed term role to cover maternity leave until the 31st October 2027. The successful post holder will work two days per week which is 14.8 hours per week (40% FTE). This is a student facing role and you will be predominantly working on campus, however blended work from home is available.

For an informal chat about the role please contact Gemma Bolam, Information and Insights Team Manager by email: [email protected]

The Role

The Student Success Unit is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high-quality University experience. As part of Student Success, the Careers Service supports all students and recent graduates towards a positive graduate outcome.

As Information and Insights Adviser, you will be part of a team of colleagues within the Careers Service, collectively responsible for ensuring our current students and recent graduates have access to the best possible information and opportunities to support them in their future employability.

You will work with undergraduate and postgraduate students from across all subject disciplines, as well as recent graduates. You will provide 1:1 careers information and advice to students and graduates to support their progression into the job market, further study and self-employment.

You will work closely with employers and other colleagues within the Careers Service and be both internally and externally facing, carrying out research and accessing information directly from a broad range of industry organisations (employers, business networks, professional bodies etc), to provide insightful information to our current students and recent graduates to support them in their career exploration.

Key Accountabilities

• Provide information services to current students and recent graduates via a range of different and adaptable methods. This includes in person and online 1:1 interactions, group presentations and workshops, email enquiries, and web-based information and resources


• Research and provide insightful information to our current students and recent graduates to support them in their career exploration, including the option of self-employment or business start-up. Ensure that information includes global resources and that there is focussed and tailored support for international students


• In liaison with your manager and team, identify, support and lead on agreed projects that develop and improve our offer to students

Professional Services Job Description

• Work with employers to understand the labour market and in turn, work with them to promote the wide range of opportunities we offer in support of their recruitment needs


• Work with colleagues across Student Success to ensure design and delivery of our provision considers the needs and requirements of designated groups of students (e.g., students with additional needs, international students, Early Career Researchers, or Degree Apprentices)


• Maintain a cutting-edge awareness of the student and graduate recruitment process, CVs and application processes and social media developments that offer alternative routes to employment and work experience


• Develop and regular review of the Careers Service web content. Ensure it is accessible and current, informed by research and employer insights.


• Recruitment and supervision of assistants/student workers. Acting as a mentor, offering support, feedback and training
  Support the Information and Insights Manager to build and maintain relationships with service providers, business networks, funding bodies, businesses, organisations, and other appropriate networksin line with Careers Service and University strategies. Utilise these relationships to gather information and insights to share with students and recent graduates, ensuring that they have access to up-to-date information to support them in exploring career options


• Ensure that interactions with students, graduates and employers are monitored, documented, and evaluated


• Undertake any other duties reasonably requested in the delivery of the Careers Service’s strategic objectives including occasional out of hours/evening work

The Person

Knowledge, Skills and Experience

• Experience of providing 1:1 information and advice in a paid or voluntary setting


• An up-to-date understanding of graduate employability and the graduate recruitment process


• A good understanding of the HE sector: its business, latest developments and issues


• Knowledge and understanding of careers education, information, advice and guidance (CEIAG)


• Excellent research skills


• Confident in using a range of technology platforms to deliver information and services


• Ability to write engaging content that adheres to good practice for a range of resources and platforms


• Ability to devise and deliver interactive sessions for students, graduates and Professional Services Job Description Careers Service staff


• The ability to network and build effective working relationships


• Excellent planning and organisational skills, with the ability to prioritise a complex workload and working to tight deadlines


• Attention to detail and the ability to edit and effectively present information


• Excellent communication skills and a genuine interest in people and their development

Attributes and Behaviour

• Gathers a broad range of relevant information from internal and external sources making this information widely available


• Uses information to gain competitive advantage for our students and graduates


• Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process


• Manages time and resources by prioritising and organising effectively


• Works continually towards achieving success through understanding and meeting or exceeding the expectations of the Service, the University, students, colleagues and other stakeholders


• Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the organisation where different skills, expertise and opinions are valued

Qualifications

• A degree or equivalent

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29443

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