In-life Deal Specialist

When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025. Role Purpose: To manage and defend the revenue on the allocated accounts, by ensuring consistent communication and administrative support to customer in partnership with the relevant Account Executive. Maintain a long term & healthy relationship with key executive and technical stakeholders, with the primary objective of delivering on the company's sales and Customer experience objectives, for the respective portfolio. The role focuses on the safeguard of revenue from allocated accounts through account planning and management and relationship building. Works closely with the various teams across product teams, solution architects, commercial team, to identify and successfully leverage Vodacom Business capabilities. Your responsibilities will include: Sales and Stakeholder Management To support and enable the Account Executive by proactive management of communication to the relevant stakeholders in line with customer product life cycle. Develop a healthy, productive and respectful relationship with all stakeholders based on integrity and professionalism. Develop relationships with the customer executive and technical teams to defend and grow existing deals within the customer landscape Drive negotiations on renewals and upgrades to prevent dilution and churn Provide account data to the Account Executive for developing a sales plan and monitoring its implementation Drive the development of contact strategies and support account development plans (ADP) for each of the allocated accounts Supporting the Account Executive with key customer context to develop a pipeline of prospects which may be systematically qualified, and managed to ensure sales prospects are closed Own escalated customer complaints for the channel from a service perspective Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play an integral part in identifying new sales that will turn into long-lasting relationships. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance. Together we can.