Installation and Maintenance Technician (6 month contract)

The
Installation and Maintenance Technician will be responsible for installing,
testing, maintaining and repairing fibre-optic infrastructure and related
equipment. The successful candidate will ensure that installations and repairs
are completed safely, efficiently and according to the required technical
specifications and quality standards. The
role requires a practical, technically minded individual who can troubleshoot
faults, resolve service issues, maintain accurate job records and work
effectively with team members, supervisors, contractors and customers.

• Install
  fibre-optic cables, equipment and related infrastructure in accordance with
  technical specifications and approved installation procedures.
  
• Perform
  fibre installations, connections, testing and service activation as required.
  
• Ensure
  installations are completed correctly and meet the required quality standards.
  
• Conduct
  appropriate testing to confirm that installations and services are functioning
  correctly.
  
• Identify
  and report installation issues, defects or obstacles that may affect
  completion.
  

Maintenance and Fault-Finding

• Perform
  routine maintenance on fibre infrastructure and related equipment.
  
• Investigate,
  diagnose and resolve fibre-related faults, service interruptions and
  connectivity issues.
  
• Carry
  out repairs and corrective work to restore services as efficiently as possible.
  
• Escalate
  complex technical problems to the relevant supervisor or technical team.
  
• Ensure
  that completed repairs are tested and verified before the job is closed.
  

Quality Control and Compliance

• Ensure
  all installations and maintenance work meet company requirements, technical
  specifications and applicable industry standards.
  
• Identify
  and rectify workmanship issues and installation defects.
  
• Take
  and upload clear, accurate photographic evidence of completed work, where
  required.
  
• Ensure
  that all work is completed according to approved procedures and client
  requirements.
  
• Report
  any quality concerns, recurring faults or non-compliant work to the relevant
  supervisor.
  

Customer Service and Communication

• Communicate
  professionally with customers, site representatives, supervisors and other
  stakeholders.
  
• Provide
  appropriate updates on installation progress, maintenance work and fault
  resolution.
  
• Respond
  to customer queries and complaints professionally and escalate issues when
  necessary.
  
• Maintain
  a customer-focused approach while ensuring technical work is completed to the
  required standard.
  

Health, Safety and Environmental Compliance

• Comply
  with all company health and safety policies, site rules and applicable legal
  requirements.
  
• Use
  tools, equipment and personal protective equipment (PPE) correctly.
  
• Identify
  and report unsafe working conditions, incidents, hazards and near misses.
  
• Maintain
  a safe and tidy work area.
  
• Follow
  approved safety procedures when working at sites, on infrastructure and in
  potentially hazardous environments.
  

Job Cards, Documentation and Reporting

• Complete
  job cards, installation records, maintenance reports and other required
  documentation accurately and on time.
  
• Record
  work completed, materials used, faults identified and corrective actions taken.
  
• Upload
  required photographs, test results and supporting documentation to the relevant
  systems or platforms.
  
• Ensure
  job records are complete and accurate before submitting work for inspection or
  sign-off.
  
• Report
  outstanding work, delays, material shortages and technical challenges to the
  relevant supervisor.
  
• Report
  any quality concerns, recurring faults or non-compliant work to the relevant
  supervisor.
  

Customer Service and Communication

• Communicate
  professionally with customers, site representatives, supervisors and other
  stakeholders.
  
• Provide
  appropriate updates on installation progress, maintenance work and fault
  resolution.
  
• Respond
  to customer queries and complaints professionally and escalate issues when
  necessary.
  
• Maintain
  a customer-focused approach while ensuring technical work is completed to the
  required standard.
  

Health, Safety and Environmental Compliance

• Comply
  with all company health and safety policies, site rules and applicable legal
  requirements.
  
• Use
  tools, equipment and personal protective equipment (PPE) correctly.
  
• Identify
  and report unsafe working conditions, incidents, hazards and near misses.
  
• Maintain
  a safe and tidy work area.
  
• Follow
  approved safety procedures when working at sites, on infrastructure and in
  potentially hazardous environments.
  

Job Cards, Documentation and Reporting

• Complete
  job cards, installation records, maintenance reports and other required
  documentation accurately and on time.
  
• Record
  work completed, materials used, faults identified and corrective actions taken.
  
• Upload
  required photographs, test results and supporting documentation to the relevant
  systems or platforms.
  
• Ensure
  job records are complete and accurate before submitting work for inspection or
  sign-off.
  
• Report
  outstanding work, delays, material shortages and technical challenges to the
  relevant supervisor.
  

Requirements

• Matric
  certificate (Grade 12) preferred.
  
• Previous
  experience in fibre-optic installation, telecommunications, technical
  maintenance or a related field.
  
• Practical
  understanding of fibre installation, testing, fault-finding and repair
  processes.
  
• Knowledge
  of fibre-optic cables, connectors, equipment and installation methods.
  
• Ability
  to identify technical faults and apply appropriate troubleshooting methods.
  
• Basic
  computer literacy and the ability to use digital job cards, online portals or
  other reporting systems.
  
• Ability
  to complete accurate job records and upload photographic evidence.
  
• Good
  communication and problem-solving skills.
  
• A
  valid driver's licence is essential.
  
• Must
  have their own reliable vehicle, as the role requires travel between various
  sites.
  
• Must
  be willing and able to travel across Gauteng and occasionally work away from
  home when operationally required.
  
• Must
  be medically fit to perform the inherent requirements of the position,
  including site-based work and the routine physical activities associated with
  installation and maintenance duties.