Insurance IT Client Service Consultant

An established short -term insurance technology firm is seeking an analytical and solution -focused Insurance IT client service consultant to join their team. Positioned at the intersection of business and technology, this full -time role is critical for driving successful customer onboarding, system configurations, and high -tier platform support. You will serve as the primary strategic interface between brokers, underwriters, business users, and the internal development team to optimise platform utilsation. This position will initially be appointed on a fixed -term contract basis with a clear view to transitioning into a permanent, full -time role upon successful performance review and alignment

Key Responsibilities

• Application Support & Incident Management: Deliver comprehensive 1st and 2nd line technical support across core insurance platform processes, including policy, claims, client, broker, quote, renewal, and workflow modules.
  

• Problem Resolution: Investigate complex data, integration, and application issues, performing root cause analysis while managing incidents, service requests, and problem records within defined SLA requirements.
  

• Business Analysis & Requirements Gathering: Conduct detailed customer discovery workshops to elicit, analyse, and document operational, business, and regulatory requirements.
  

• Solution Configuration & Implementation: Create customer baseline and solution definition documentation, and actively configure user roles, workflows, notifications, and application settings to align with client needs.
  

• Release Testing & Quality Assurance: Perform meticulous testing and validation of system fixes, patches, and new software releases before deployment.
  

• Stakeholder Management & Training: Act as the central communication bridge between business stakeholders and technical developers, while compiling support documentation, knowledge articles, and conducting user onboarding and training sessions.
  

Requirements

Benefits

• Collaborative, high -output environment working with modern insurance technology.
  

• Continuous professional development with opportunities for training and industry certifications.