Internal IT Engineer

We are Kocho

Kocho recognise that technology on its own does not deliver change and offers technology adoption services alongside excellent technical consulting to enable our clients to achieve their business goals on their journey to Become Greater.  

Our head office is in the heart of London’s West End and provides a comfortable working environment with flexible collaboration spaces that encourage our people to Become Greater with the aim to Do What’s Right. We now have offices in Cardiff and Cape Town which follow the style of our London space. Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic. This is mindset aligns with our company values as we understand that we are Better Together.

Here is the role: 

Group IT supports Kocho by delivering, maintaining, and supporting the internal IT infrastructure. We ensure that our people have the tools and systems they need to deliver great projects and support to our clients.  

The key purpose of this role is to provide first and second line level support to the business through end user support, whilst also supporting the on-going maintenance and improvement of systems. There will also be opportunities to be involved in delivering digital transformation projects across the business. 

This is what we need from you: 

• Work as part of a fast paced and vibrant team, interacting with internal end users requiring support (1st and 2nd Line Support) both remote and in person, quickly analysing the nature of queries and customer problems and provide suitable solutions within service level agreements. 

• Establishing and maintaining high levels of incident ownership throughout the incident lifecycle, bringing the Incident to a satisfactory conclusion, applying appropriate escalations procedures if required. 


• Work closely with 3rd party suppliers as needed to resolve issues. 


• Processing Joiner, Mover, and Leaver Requests. 

• Maintaining the Configuration Management Database (CMDB). 

• Supporting the on-going maintenance of Internal systems (including hardware and software). 

• Supporting the team in applying and maintaining appropriate controls that underpin our ISO27001 and Cyber Essentials accreditations, and address identified risks and opportunities. 

• Assisting the business with on-going Internal IT Project work. 

• Comply with, and support the business in achieving full compliance with all company and department policies and procedures. 

• Identify opportunities to develop new, improved documentation and procedures. 

Essential: 

• Proven experience in resolving IT related issues. 

• The ability to troubleshoot basic networking issues. 

• Experience supporting Microsoft Desktop (Windows 11, Microsoft Office. Sharepoint and Teams). 

• Experience supporting hardware (Laptops, Printers, Monitors, Routers, switches, Wi-Fi access points etc). 

• Experience with Active Directory, Entra ID, Exchange, Microsoft 365, Microsoft Endpoint Manager (Intune), Microsoft Defender for O365 and Microsoft Defender for Endpoint. 

• Understands the fundamentals of Cyber Security and application of policies. 

• Understands CVE scores and the importance of vulnerability/patch management. 

• Excellent communication skills, written and spoken. 

• Proven Customer service skills. 

• Ability to use initiative and take ownership of and progress incidents to resolution.  

• Ability to work under pressure. We operate at a high cadence and strive to work well within our SLA’s.  

• Strong team player, able to work in and create a supportive environment for other team members. 

• Comfortable being the primary on site contact for IT for the Cape Town site. 

Would be great if you have: 

• Experience managing SaaS based applications, including their integrations. 

• Experience working with threat and vulnerability management technologies. 

• Experience Supporting Microsoft Server (2008, 2012, 2016) environments. 

• In depth understanding of network terminology, diagnostics, and configuration (Routers, switches, Wi-Fi access points) 

• Any Microsoft Certificates would be advantageous.