Internal Sales Executive - Manufacturing | East Rand

• To effectively engage with external customers to deliver an X-Factor experience through expert advice and solutions thinking. 
  
• Accept and process customer orders efficiently and deliver what is promised every time.
  
• Provide timely and accurate information to stakeholders.
  
• Promptly deal with all enquiries or complaints.
  
• To engage with effectively and coordinate the activities of all internal departments involved in the sales order fulfillment process.
  
• Check stock availability and liaise with supply chain to ensure fulfillment of the order.
  
• Identify possible solutions in the event of stock outs or delays.
  
• NCR reporting, with root cause analysis for continual improvement. 
  
• To effectively utilise existing and potential customer base to offer appropriate additional polymer solutions to the right customers.   
  
• Cross-sell across the business.
  

Requirements

• Presentation and communication.
  
• Strong administrative skills and familiarity with CRM systems and practices.
  
• Highly organised, strong attention to detail, excellent time management.
  
• Possess a natural curiosity to proactively present solutions.
  
• Ability to multitask and work in a highly pressurised environment.
  
• Positive attitude.
  
• A passion for customer service.
  
• Ability to pick up the phone & sell with confidence.
  
• Proven customer support experience or experience as a Client Services. 
  
• Track record of over-achieving quota.
  
• Strong phone contact handling skills and active listening.
  
• Customer orientation and ability to adapt/respond to different types of characters.
  
• Excellent communication and presentation skills.
  
• Ability to multi-task, prioritize, and manage time effectively.
  
• CRM 
  
• Pastel​
  

Benefits

• Basic salary: R33,000.00 monthly CTC 
  
• No commission structure.
  
• 100% full time office based 08:00 – 16:30 Monday – Thursday and Friday’s till 16:00. 
  
• One Friday afternoon per month off after successful probation period of 6 months.
  
• ​Our client's office premises are wheelchair friendly.