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Internal Sales Manager | Manufacturing | East Rand

icon building Company : Salesworx
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Internal Sales Manager | Manufacturing | East Rand

Our client is South Africa’s leading supplier of perspex and polymer products, serving diverse industries ranging from events and exhibitions to architecture, agriculture, food production, and large-scale lighting installations.

They are seeking an experienced Internal Sales Manager to join their team. In this role, you will manage a small team, fostering a dynamic, high-performance environment and strong team morale.

We are looking for a manager who thrives in fast-paced, high-performance businesses, with a meticulous eye for detail and a systems-oriented mindset.

Ideally, your background will be in the manufacturing or production sector—such as chemicals, lubricants, or engineering—with proven experience collaborating across departments like finance, production, logistics, and more.



Responsibilities:

  • Seek opportunities to upsell products and
    services to existing accounts. 
  • Nurtures working relationships with clients
    throughout the project cycle.
  • Tracks client’s processes and provides prompt
    assistance when needed.
  • Designs and executes solutions tailored to
    client needs.
  • Leads and handles complex accounts. Ensures compliance with company policies and
    follows ethical standards. 
  • Manages client expectations and ensures delivery
    of client requests. 
  • Supervising day-to-day operations in the
    customer service department. 
  • Managing the approved budget of the customer
    service department.
  • Exceeds client expectation by anticipating needs
    and working to resolve potential issues before they become problematic.
  • Utilizes various forms of tools and technology
    to deliver an unprecedented client experience.
  • Maintains contact with all the members of a team
    who provide client satisfaction to ensure that goals are being met.
  • Continually challenging standard operating
    procedures with the aim of identifying a better way of working
  • Ensures that client expectations are
    continuously met by those responsible for providing customer service.
  • Takes over escalated telephone calls to work
    toward issue resolution with the client.
  • Follows up with clients once action has been
    taken to ensure that all issues were resolved.
  • Manages the team of individuals responsible for
    providing customer satisfaction.
  • Ensure the company is communicating the right
    messaging to attract prospective customers and retain existing ones
  • Represent the marketing team to cross-functional
    groups including product management, sales, or customer support.


Requirements

  • Excellent interpersonal skills  
  • Outstanding written and verbal communication
    skills 

  • Detail and goal oriented. 
  • Proven critical thinking and problem-solving
    skills 

  • Project management certification desired (e.g.,
    CSM, APM). 

  • Proficiency in Microsoft Office and customer
    service software. 

  • Excellent leadership skills.
  • Willing and able to work with clients
    committedly to resolve issues. 

  • Intimate understanding of traditional and
    emerging marketing channels.

  • Professional judgment and discretion that comes
    from years of experience in the field.

  • Analytical skills to forecast and identify
    trends and challenges.

  • Familiarity with the latest trends, technologies
    and methodologies in graphic design, web design, production, etc.

  • Demonstrable experience in marketing together
    with the potential and attitude required to learn.

  • Proven experience in identifying target
    audiences and in creatively devising and leading across channels marketing
    campaigns that   engage, educate and motivate.

  • Solid knowledge of website analytics tools
    (e.g., Google Analytics, NetInsight, Omniture, WebTrends).

  • Experience in setting up and optimizing Google
    Adwords campaigns.

  • Numerically literate, comfortable working with
    numbers, making sense of metrics and processing figures with spreadsheets.

  • A sense of aesthetics and a love for great copy
    and witty communication.

  • Up to date with the latest trends and best
    practices in online marketing and measurement.




Benefits

  • Competitive Basic Salary 
  • One Friday afternoon per month off after successful probation
    period of 6 months. 

Our client's office premises are wheelchair friendly.


#LI-KT

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