Internal Sales Manager | Manufacturing | East Rand

Our client is South Africa’s leading supplier of perspex and polymer products, serving diverse industries ranging from events and exhibitions to architecture, agriculture, food production, and large-scale lighting installations.

They are seeking an experienced Internal Sales Manager to join their team. In this role, you will manage a small team, fostering a dynamic, high-performance environment and strong team morale.

We are looking for a manager who thrives in fast-paced, high-performance businesses, with a meticulous eye for detail and a systems-oriented mindset.

Ideally, your background will be in the manufacturing or production sector—such as chemicals, lubricants, or engineering—with proven experience collaborating across departments like finance, production, logistics, and more.

• Seek opportunities to upsell products and
  services to existing accounts. 
  
• Nurtures working relationships with clients
  throughout the project cycle.
  
• Tracks client’s processes and provides prompt
  assistance when needed.
  
• Designs and executes solutions tailored to
  client needs.
  
• Leads and handles complex accounts. Ensures compliance with company policies and
  follows ethical standards. 
  
• Manages client expectations and ensures delivery
  of client requests. 
  
• Supervising day-to-day operations in the
  customer service department. 
  
• Managing the approved budget of the customer
  service department.
  
• Exceeds client expectation by anticipating needs
  and working to resolve potential issues before they become problematic.
  
• Utilizes various forms of tools and technology
  to deliver an unprecedented client experience.
  
• Maintains contact with all the members of a team
  who provide client satisfaction to ensure that goals are being met.
  
• Continually challenging standard operating
  procedures with the aim of identifying a better way of working
  
• Ensures that client expectations are
  continuously met by those responsible for providing customer service.
  
• Takes over escalated telephone calls to work
  toward issue resolution with the client.
  
• Follows up with clients once action has been
  taken to ensure that all issues were resolved.
  
• Manages the team of individuals responsible for
  providing customer satisfaction.
  
• Ensure the company is communicating the right
  messaging to attract prospective customers and retain existing ones
  
• Represent the marketing team to cross-functional
  groups including product management, sales, or customer support.
  

Requirements

• Excellent interpersonal skills  
  
• Outstanding written and verbal communication
  skills 
  
• Detail and goal oriented. 
  
• Proven critical thinking and problem-solving
  skills 
  
• Project management certification desired (e.g.,
  CSM, APM). 
  
• Proficiency in Microsoft Office and customer
  service software. 
  
• Excellent leadership skills.
  
• Willing and able to work with clients
  committedly to resolve issues. 
  
• Intimate understanding of traditional and
  emerging marketing channels.
  
• Professional judgment and discretion that comes
  from years of experience in the field.
  
• Analytical skills to forecast and identify
  trends and challenges.
  
• Familiarity with the latest trends, technologies
  and methodologies in graphic design, web design, production, etc.
  
• Demonstrable experience in marketing together
  with the potential and attitude required to learn.
  
• Proven experience in identifying target
  audiences and in creatively devising and leading across channels marketing
  campaigns that   engage, educate and motivate.
  
• Solid knowledge of website analytics tools
  (e.g., Google Analytics, NetInsight, Omniture, WebTrends).
  
• Experience in setting up and optimizing Google
  Adwords campaigns.
  
• Numerically literate, comfortable working with
  numbers, making sense of metrics and processing figures with spreadsheets.
  
• A sense of aesthetics and a love for great copy
  and witty communication.
  
• Up to date with the latest trends and best
  practices in online marketing and measurement.
  
  
  

Benefits

• Competitive Basic Salary 
  
• One Friday afternoon per month off after successful probation
  period of 6 months.