Internal Sales Representative

Internal Sales Representative
Provide customer service and sales support for automotive products and components.
Diep River, Cape Town | R18, 000 ctc – R22, 000 ctc including basic salary and 10% pension contribution.

About Our Client
The company is an automotive parts and diesel electric specialist. It operates a branch in Diep River providing product lines, technical parts, and logistical support to customers.

The Role: Internal Sales Representative
The purpose of this role is to proactively drive sales and provide customer service to the automotive database. This position exists to manage the sales process from initial inquiry and quoting to invoicing and order release while maintaining customer accounts. The main focus areas include meeting monthly sales targets, managing customer claims, and performing administrative duties related to stock and lost sales reporting.

Key Responsibilities

• Utilize proven experience in automotive sales to meet monthly sales targets.
• Contact customers via email or phone to advise on promotions and market product lines.
• Complete invoices accurately with sales codes and customer details to facilitate counter and account sales.
• Provide updates on logistical, delivery, or supply issues that may impact customers.
• Manage the backorder process by updating, releasing, and ensuring orders are placed.
• Process customer claims and returns through appropriate channels while maintaining a maximum credit return rate.
• Complete lost sales reports for products that could not be supplied or were uncompetitive.
• Attend stock-takes, company functions, and trade evenings as required by the business.

About You

• Matric certificate.
• Proven experience in sales within a similar automotive role.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Commitment to providing outstanding customer service.
• Knowledge of the industry and products is advantageous.