IoT Solutions Engineer - Telematics

Currently, Teltonika South Africa (a subsidiary of Teltonika IoT Group) is looking for a IoT Solutions Engineer to join us in our South African Office. In this position, you will report into the Teltonika Telematics and GPS Support team and will collaborate closely with our sales team.
This IoT Solutions Engineer will work with installations of our devices as well as assisting clients via our ticket system, to be considered you must you have previous experience in working with industrial GPS trackers (2-3 years).

WHY YOU SHOULD JOIN US:

• You will have an opportunity to contribute to the cutting-edge technologies that can change millions of lives
• You will work with exceptional and innovative industrial GPS tracking devices
• Our product portfolio grows by ~ 30% each year
• You will have a real opportunity to grow professionally within Teltonika - everything depends on your motivation and ambitions
• You will have constant support from teams in our HQ and other regions in the world
• Working in this role, you'll make sure all the technical questions and issues addressed from Clients, as well as Sales teams is solved with guidance end efficiency.

IN THIS ROLE YOU WILL:

• Guide employees and customers on how to use Teltonika Telematics devices and solutions (consult, provide trainings)
• Solve technical issues and ensure prevention
• Ensure constant supervision and preparation of devices technical documentation
• Assess customer needs of new features, raise proposals for its’ implementation and supervise implementation process
• Coordinate queries with R&D, Production, QA, Supply management
• Communicate directly with clients to answer technical questions (conference calls, visits to clients)
• Perform quality assurance tasks before providing solution to customers

WE BELIEVE THAT YOU:

• Are fluent in English (both spoken and written) as it will be your primary working language
• Have technical / engineering education
• Can analyse and solve complex technical problems
• Have excellent communication skills
• Are a self-starter that is solution orientated and will find ways to gather information to solve complex tasks
• Understand the basics of telecommunication systems and IOT technologies: 2G, 3G, 4G Bluetooth, ability to explain GNSS technology fundamentals
• Have the ability to analyse and solve technical problems
• Have knowledge of software, operating systems, server operation and programming languages (C, C++, C#, Java, Python) essentials
• Have experience working with IoT solutions (1-Wire, RS-232/RS-485, Modbus, MQTT, TLS) and secure Cloud based systems (AWS, Azure) would be an advantage
• Have practice with ticket based platforms (Jira, OpenProject, Service Desk) would be a bonus

OUR OFFER

• Salary:
  We appreciate everyone's efforts and experiences, so we offer an attractive salary that will match your skillset and expertise in the field.

OTHER BENEFITS:

• Benefits package consisting of unlimited commissions, based on your performance.
• Teltonika cares about your emotional, physical and future financial well-being and offers a 50% contribution to medical aid (at a max amount of R3 000)
• Over and above, we will contribute 10% of your basic salary toward your provident fund
• Group Life benefit
• Disability Income benefit
• Paid parental benefit (Maternity, Paternity & Commissioning leave), based on your tenure in the company
• The above benefits are subject to an employee successfully completing the probation period, the below are applicable from day 1.
• Regular team buildings.
• Weekly uber eats meal voucher.
• Free parking