IT Administrator

IT Administrator
Location: Cape Town (office based)
Type: Full time

About the Role

We're looking for a proactive, technically skilled IT Administrator to take ownership of all local IT infrastructure, networking, and system support. You'll be the first point of contact for anything and everything IT related, from a simple password reset to complex network or security issues, while also supporting a hybrid workforce that needs reliable remote access and responsive troubleshooting wherever they're working from.

This is a hands on role suited to someone who enjoys solving problems, likes variety in their day, and takes pride in keeping systems secure and staff productive.

What You'll Do

• Act as the primary point of contact for all IT related queries and issues across the business
• Deploy, configure, and maintain office network equipment (switches, routers, firewalls, cabling, Wi-Fi, and printers)
• Provide end to end support for hardware, software, and connectivity issues, both in office and remote
• Support hybrid staff with remote access setup, VPN, and troubleshooting so they can work seamlessly from anywhere
• Administer and support user access for core business tools, amongst others Slack, TMetric, Monday.com, Jira, and GitHub
• Manage system backups, antivirus, endpoint protection, and patch management
• Implement and enforce IT security protocols, including access controls and password policies
• Ensure disaster recovery readiness and contribute to business continuity planning
• Liaise with external vendors for advanced support, licensing, and procurement
• Evaluate and implement new IT solutions to improve efficiency and security, including AI powered tools
• Develop internal documentation for IT procedures and provide basic training to staff
• Support reporting and data tools such as Excel, Power BI, or SQL where relevant

What We're Looking For

• 2 to 4 years of experience in IT administration or a similar role
• Experience working in a consultancy service environment is advantageous
• Comfortable being the go to person for all things IT, from everyday troubleshooting to more technical issues
• Solid working knowledge of Active Directory, Windows Server, and Office 365
• A good understanding of AI and a willingness to embrace and support AI driven tools and workflows
• Familiarity with collaboration and project management tools, amongst others Slack, Monday.com, Jira, or similar
• Experience with VoIP and telephony systems is a plus
• Strong troubleshooting skills and a methodical approach to problem solving
• Comfortable supporting both in office and remote colleagues
• A clear communicator who can explain technical issues simply to non technical staff

What We Offer

• Professional development opportunities
• A fast paced, collaborative working environment
• The chance to shape and improve our IT systems as we grow