IT & Cyber Security Support Engineer (L1 / L2)

Overview
An established managed services provider is recruiting an IT & Cyber Security Support Engineer to join its technical support team. This role focuses on remote deployments, customer onboarding, and the ongoing support of Microsoft 365 and endpoint security solutions.

The position plays a key role in protecting customer environments while delivering high -quality technical support.

Key Responsibilities

Technical Support & Remote Deployments

• Deliver remote installations, configurations, and onboarding for endpoint and user security solutions
  

• Provide first - and second -line technical support to customers
  

• Troubleshoot endpoint security, access control, device compliance, and policy issues
  

• Assist customers with secure configuration and optimisation of their IT environments
  

Cyber Security Operations

• Monitor and respond to security alerts generated by endpoint protection platforms
  

• Support customers with threat detection, remediation, and incident response
  

• Ensure correct application of MFA, conditional access, and compliance policies
  

• Maintain best practices for identity protection and endpoint security
  

Microsoft 365 Administration

• Provide administration and support across Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID
  

• Manage user accounts, licences, permissions, and security groups
  

• Support email security, spam filtering, and data -loss prevention
  

• Assist with tenant configuration and security policy management
  

Skills & Experience

• Strong understanding of Microsoft 365 administration and security
  

• Experience with endpoint protection, EDR, and security monitoring tools
  

• Knowledge of identity security, access control, and zero -trust principles
  

• Ability to interpret security alerts and take appropriate action
  

• Excellent communication, organisation, and customer service skills
  

Requirements

• Microsoft 365 Fundamentals (or equivalent certification)
  

• Security and identity fundamentals certification (preferred)
  

• Experience with remote support tools and ticketing systems
  

• Previous experience within a managed service provider environment