IT Digital Manager - Systems & Integrations (Remote, South Africa)

IT Digital Manager — Systems & Integrations

Remote | Full-Time Contractor

About Us

We are a growing global staffing and recruiting company supporting U.S. businesses with remote talent. Our operations depend on a connected ecosystem of tools — ATS, CRM, communication platforms, onboarding, payroll, and reporting systems.

 We’re looking for someone who enjoys building structure out of complexity and making systems work together seamlessly.

This is not a helpdesk or infrastructure role.

 You will own how our business tools connect, operate, and scale.

The Role

We’re hiring an IT Manager — Systems & Integrations to manage and continuously improve our internal technology stack.

You will act as the bridge between operations and technology — configuring platforms, connecting tools, maintaining integrations, and ensuring data flows correctly across the organization.

Your work directly impacts recruiter productivity, client experience, and the company’s ability to scale.

Key Responsibilities

Systems Administration

• Administer and maintain ATS, CRM, communication, and operational platforms
• Manage user permissions, roles, and access controls
• Ensure system reliability, uptime, and performance
• Troubleshoot issues and coordinate with vendors when necessary
• Maintain documentation and internal system standards

Integrations & Automation

• Build and maintain integrations between ATS, CRM, Slack, email, payroll, and productivity tools
• Configure triggers, automations, and workflow logic
• Monitor integration failures and resolve sync errors
• Improve handoffs across Sales → Recruiting → Onboarding → Account Management
• Reduce manual processes through automation

Process Optimization

• Analyze operational workflows and identify inefficiencies
• Implement technology solutions to streamline operations
• Standardize processes across departments
• Support scaling operations without adding administrative overhead

Data & Reporting

• Ensure data consistency across platforms
• Maintain reporting dashboards and operational tracking
• Support leadership with reliable business metrics
• Implement best practices for data hygiene and usage

Security & Governance

• Manage authentication policies and user access security
• Maintain backup and recovery procedures
• Monitor system usage and permissions
• Support compliance and data protection practices

Requirements

Experience

• 5 years managing business systems, integrations, or operations technology
• Experience with ATS, CRM, or recruiting/HR tech platforms
• Hands-on automation and workflow configuration experience
• Experience working in SaaS-heavy environments

Technical Skills

• Integrations 
• Workflow automation and process mapping
• Data structure understanding and reporting concepts
• Ability to document technical processes clearly

Working Style

• Hands-on builder and problem solver
• Process-oriented and detail-driven
• Able to translate business needs into system solutions
• Comfortable working independently in a remote environment
• Strong communicator with non-technical teams

Nice to Have

• Staffing, recruiting, or talent operations experience
• Zoho, Workable, Slack workflows or similar tools
• Dashboard or analytics setup experience
• Experience scaling systems for growing teams