IT Infrastructure Manager

• Design, implement, and maintain robust IT infrastructure for restaurants and the Restaurant Support Centre (RSC),ensuring minimal downtime in a QSR trading environment.
  
• Manage LAN, WAN, Wi‑Fi, VOIP, and cloud infrastructure to support restaurant operations, head office users, and remote connectivity.
  
• Ensure 24/7 operational readiness for store systems where required, including POS systems, back‑office systems, and connectivity plan, coordinate, and execute infrastructure upgrades and maintenance activities with minimal disruption to restaurant trading hours.
  

• Ensure network security, data privacy, and system integrity across all restaurant locations and the RSC.
  
• Manage and maintain firewalls, web application firewalls, and security policies (e.g. FortiGate firewall environments)
  
• Oversee the Microsoft 365 security stack, including Exchange Online Protection (EOP), Defender/ATP, and identity protection measures.
  
• Administer Azure Active Directory, including access controls, conditional access policies, and identity lifecycle.management.
  
• Ensure compliance with internal IT standards, security policies, and relevant data protection and information security regulations.
  

• Oversee technical support delivery to KFC restaurants and RSC users, both remotely and onsite where required.
  
• Act as an escalation point for complex infrastructure, network, and system‑related incidents.
  
• Ensure consistent store technology standards are maintained, including hardware, printers, scanners, and wireless access points.
  
• Support the roll -out of new restaurant openings, refurbishments, relocations, and closures from an IT infrastructure perspective.
  

• Manage Microsoft Intune for device compliance, configuration management, and endpoint security
  
• Oversee SharePoint and OneDrive for Business environments to support collaboration, document management, and  data governance
  
• Ensure reliable integration between cloud platforms and on‑premise or store‑based systems.
  
• Maintain accurate and up‑to‑date system documentation, network diagrams, configuration records, and asset information.
  

• Lead, coach, and manage IT Support Officer(s) to ensure high levels of service delivery and technical capability.
  
• Allocate work, monitor performance, and support skills development within the IT support team.
  
• Manage relationships with third‑party vendors, ISPs, VOIP providers, and hardware suppliers.
  
• Identify infrastructure risks, equipment shortages, and manage procurement processes in line with business requirements.
  

• Maintain accurate records of incidents, service requests, system changes, assets, and maintenance schedules.
  
• Contribute to IT strategy development, budgeting, and infrastructure roadmaps.
  
• Pro -actively identify opportunities to improve system performance, reliability, security, and cost efficiency.
  
• Provide regular reporting on infrastructure health, risks, incidents, and service level performance.
  

Requirements

• Matric (Grade 12) – essential.
  
• IT Diploma / Degree or equivalent professional qualification.
  
• 3–5 years’ experience in an IT Infrastructure, Systems, or Network Support role.
  
• Proven experience supporting multi -site environments (retail or QSR environment will be advantageous)
  
• Strong working knowledge of network infrastructure, including LAN, WAN, Wi‑Fi and VOIP.
  

• Experience with Microsoft 365 administration, including:
  
• Azure Active Directory.
  
• Exchange Online Protection (EOP) / Defender.
  
• SharePoint and OneDrive for Business.
  
• Intune device management experience.
  
• Experience with firewalls and network security (FortiGate and Web Application Firewalls advantageous)
  
• Experience managing wireless networks (e.g. Ubiquiti Access Points)
  
• Solid troubleshooting skills across hardware, software, and network environments.
  
• Ability to work under pressure in a business‑critical operational environment.
  

• Core Competencies:
  
• Demonstrates strong capability in managing networks, servers, cloud platforms, security, and end‑user environments to ensure system availability and performance.
  
• Analyses complex technical issues, identifies root causes, and implements effective, sustainable solutions in a time‑critical environment.
  
• Applies best practices to maintain network integrity, data security, and compliance across all systems and locations.
  
• Ensures consistent, reliable IT support to stores and head office, prioritising business continuity and minimal operational disruption.
  
• Plans, coordinates, and executes system upgrades and infrastructure changes with minimal risk to live operations.
  
• Effectively manages third‑party service providers, vendors, and internal stakeholders to meet service level expectations.
  
• Guides, supports, and develops direct reports to build technical capability and service excellence.
  

• General Competencies:
  
• Sound decision‑making and problem‑solving ability.
  
• Clear verbal and written communication skills.
  
• Strong customer and service orientation.
  
• High attention to detail and accuracy.
  
• Effective planning, organising, and prioritisation.
  
• Ability to work under pressure in a fast‑paced environment.
  
• Accountability, reliability, and ownership of tasks.
  
• Adaptability and willingness to learn.