IT Service Desk Agent

Requirements

• Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent).
• 0–6 months experience in an IT support or service desk environment (graduates welcome).
• Good understanding of Microsoft Office and basic troubleshooting skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work under pressure and as part of a team.
• Familiarity with retail or POS systems (advantageous but not essential).

Job Description

Minimum Education Level:
Diploma or Advanced Certificate

Job Category:
Information Technology (IT)

Job Advert Summary

We are seeking three enthusiastic and customer-focused Service Desk Agents to join the IT Department. This entry-level position is ideal for individuals who are passionate about technology and committed to providing excellent technical support to internal users across various business units and operational environments.