IT Support Assistant

Company : Fugro

Job Type : Full Time

Cape Town, South Africa

Job Description - IT Support Assistant

Job Description

Record and classify received Incidents and service requests

Log all Incident/Service Request details, allocating categorization and prioritization codes

Keep users informed about their Incidents’ status at agreed intervals

Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

Investigate and diagnose of all Incidents and Service Requests

Verify resolution with users and resolve Incidents in ITSM tool

Determines if an incident needs to be escalated according to priority and severity of the issue.

Supports Fugro employees with knowledge sharing and guidance where required and applicable.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

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IT Support Assistant

Job Description - IT Support Assistant

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