IT Support Technician

IT Support TechnicianIT - Support
Cape Town - Western Cape

ENVIRONMENT:

THE technical expertise of an IT Support Technician with 12+ years SME Support experience is sought by a cutting-edge FinTech company to monitor Active Directory, Exchange, VMware and SQL infrastructure while continually reviewing the IT software/hardware infrastructure to ensure robustness and efficiency. The ideal candidate will require a Bachelors Degree in Engineering/Computer Science/Systems Analysis or similar field with MCSE/MCDBA and CCNA/CCNP Certifications. You must also have 12 years experience with the following tech: Windows 10/11, Windows Server 2012/2022, Active Directory 2012/2022, Exchange 2016/Online, SQL 2012/2019, VMware 6/7 (ESX), Cisco/HP, PowerShell, .NET/SQL/Visual Studio, Dell & Veeam.

DUTIES:

• Provide General Desktop Support.
• Fast and effective problem resolution.
• Monitor Active Directory, Exchange, VMware and SQL infrastructure.
• Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
• Diagnose and resolve technical issues.
• Investigation and implementing automated processes.
• Identify system/service bottlenecks and/or single-points-of-failure and develop solutions to overcome them.
• Manage backups and tape rotation (Veeam).
• Exchange Server mailbox maintenance.
• Monitor support queue that consists largely of end-user fault calls.
• Identify and ensure technology assets are documented and mapped out correctly.
• Ensure maintenance schedules are maintained and contribute to the overall health of the system.
• Troubleshoot SQL Server service outages as they occur.
• Deploy database change scripts:
• Liaise with all company personnel regarding IT issues.
• Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
• Setup and configure new laptops/desktops.
• Ensure security patches and upgrades are applied and kept up to date.
• Complete internal user moves including phones.
• Install and configure systems and applications in support of daily operations.

REQUIREMENTS:

Qualifications

• Bachelor's Degree in Engineering, Computer Science, Systems Analysis, or a related study.
• Certification in Microsoft Technologies (MCSE / MCDBA).
• Certification in Networking Technologies (CCNA / CCNP).

Experience/Skills -

• 12+ Years SME Support experience.
• Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
• Ability to identify and manage technical risks.
• Cybersecurity awareness and working understanding.
• Good communication skills and teamwork.
• Must have own transport.

Minimum 12 years working experience with the following technologies are required:

• Windows 10/11 administration
• Windows Server (2012/2022) administration
• Active Directory (2012/2022) and group policy administration
• Exchange (2016/Online) administration
• SQL 2012/2019 (maintenance)
• VMware 6/7 (ESX) administration
• Switch & Router configurations (Cisco / HP)
• Scripting languages (PowerShell)
• Experience supporting applications based on ,
• Server Hardware (Dell)
• Backup Software (Veeam)

Advantageous

• Competencies in cloud services including M365 / Azure.
• Experience working in a Financial Services environment.
• ITIL exposure.

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