IT Support Technician

Job Type : Full Time

Number of Applicants

:

000+

Job Description - IT Support Technician

Qualifications:*
Diploma in Information Technology, or related field.
Relevant industry knowledge/certification, e.g., CompTIA Server+/Network+, SIP School, or equivalent.
Additional certifications in network security or cloud technologies would be beneficial.
Experience:*
1-3 years of professional experience in telephony engineering or related field.
Proven track record of maintaining telephony solutions, including VoIP systems, PBX, SIP, and other protocols.
Hands-on experience with telephony hardware and software components.
Experience with telephony integration into unified communications platforms, collaboration tools, and contact center solutions.
Responsibilities:*
Execute fundamental technical tasks under supervision.
Address basic technical challenges, seeking guidance when needed.
Conduct basic maintenance on technical platforms for system stability.
Support senior engineers in project tasks and deliverables.
Contribute to tracking and monitoring tasks to maintain project timelines.
Assist in identifying and resolving project-related issues.