IT Systems & Support Specialist (3 -month contract)

Location: Onsite – Woodmead, Johannesburg

Job Type: Full -time

Role Overview

We are seeking a proactive and
detail -oriented mid -level IT Systems & Support Specialist to join our
onsite team in Woodmead, Johannesburg. In this role, you will be the primary
point of contact for daily IT support while managing our hardware assets,
ensuring device security, and upholding IT compliance standards. The ideal
candidate is a customer -focused problem solver who excels at both hands -on
technical support and backend administration.

Key
Responsibilities

1. IT Support & Issue Resolution

• Serve as the primary point of
  contact for Level 1 IT support, resolving hardware, software, and network
  connectivity issues for onsite staff.
  
• Manage the IT helpdesk queue,
  ensuring tickets are logged, prioritized, and resolved within agreed service
  level agreements (SLAs).
  
• Escalate complex technical issues
  to relevant third -party vendors or senior IT staff when necessary.
  

2. User Account Administration

• Create, manage, and disable user
  accounts across active directory environments using Google Workspaces and
  Microsoft 365
  
• Manage role -based access control
  (RBAC) and permissions, ensuring users have the appropriate level of access
  required for their roles.
  

3. Device & Asset Management

• Maintain an accurate, up -to -date
  inventory of all company IT assets, including laptops, desktops, mobile
  devices, and peripherals.
  
• Manage the hardware lifecycle,
  from procurement and deployment to decommissioning and secure disposal.
  

4. Security, Patching & Compliance

• Utilize Mobile Device Management
  (MDM) tools (e.g., Intune, Jamf) to ensure all company devices are standardized
  and secure.
  
• Monitor and deploy critical OS
  updates, software patches, and antivirus/EDR definitions to all endpoint
  devices.
  
• Assist in enforcing IT security
  policies and ensuring the business adheres to local compliance standards (such
  as POPIA) and general IT best practices.
  

5. Onboarding & Offboarding

• Handle all IT aspects of the
  employee lifecycle. Prepare and provision hardware and software for new hires.
  
• Conduct basic IT inductions for
  new staff, educating them on company systems, security protocols, and how to
  access IT support.
  
• Ensure secure and complete
  revocation of access and collection of hardware when staff leave the company.
  

Requirements

• Experience: 2–4 years of experience in an IT support, desktop support, or systems
  administration role.
  
• Technical Skills: Proficiency in administering Microsoft 365/Google Workspace and
  Active Directory/Entra ID.
  

○       Experience with endpoint
management using JumpCloud

○       Strong understanding of Windows
(and ideally macOS) operating systems.

○       Basic understanding of networking
concepts (TCP/IP, DNS, DHCP, VPNs).

• Soft Skills: Excellent verbal and written communication skills, with the ability to
  explain technical concepts to non -technical staff. A patient and
  customer -centric approach to support.