Junior Commercial Manager

1. Role Purpose
   

The Junior Commercial Manager is a strategic enabler responsible for the sales optimization of back-office support functions. The primary goal is to ensure that Risk, Finance, and Legal processes drive business growth rather than acting as operational hurdles. This role focuses on protecting revenue and maximizing collection results by ensuring support processes are designed to retain customers while maintaining financial integrity. The incumbent ensures that internal protocols facilitate a seamless commercial flow, enabling the business to scale without compromising on security or creating unnecessary barriers to sales.

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2. Core Objectives

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  Back-Office Sales Optimization: Refine support function workflows to ensure they empower the sales force and reduce operational friction.


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  Revenue Protection & Retention: Oversee support-driven touchpoints to ensure risk and collection protocols are handled with a "customer-first" approach to maximize retention.


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  Risk & Financial Oversight: Maintain a deep understanding of financial exposure and risk protocols to protect the organization’s bottom line.


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  Legal & Compliance Alignment: Ensure all back-office support activities align with internal policies and regulatory standards without slowing down commercial momentum.

3. Key Responsibilities

Back-Office Support & Sales Optimization

• Audit and refine back-office lifecycles (such as onboarding and verification) to ensure support functions facilitate, rather than hinder, sales conversion.


• Analyze high-volume sales data to identify where support processes can be optimized to protect and accelerate revenue.


• Ensure that Risk and Legal gatekeeping functions are structured to support high-velocity business needs, acting as facilitators for growth.


• Implement process improvements within the back office to enhance fraud detection while maintaining a frictionless experience for legitimate commercial activity.

Revenue Protection & Customer Retention

• Manage the intersection of collections and customer support to ensure that financial recovery processes do not lead to unnecessary customer churn.


• Monitor negative reviews and client concerns across platforms to identify operational gaps that threaten customer retention.


• Coordinate with various back-office departments to ensure that dispute resolutions and refund processes are handled efficiently to maintain brand loyalty.


• Identify recurring service gaps that impact collections and provide strategic solutions to improve the success rate of financial recoveries.

Risk, Finance & Legal Integration

• Maintain ownership of the organization’s overall risk posture, focusing on how back-office efficiency impacts financial health.


• Collaborate with Legal and Compliance to ensure documentation and contract standards are robust yet agile enough for fast-paced commercial ventures.


• Partner with Finance to oversee the full dispute and chargeback lifecycle, ensuring evidence strategies protect sales revenue and support collection efforts.

4. Knowledge, Skills, & Experience Required

Qualifications & Professional Experience

• Audit Background: Experience within a reputable audit firm, having successfully completed Articles.


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  Commercial Venture Exposure: Proven experience in fast-paced environments or high-volume sales operations.


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  Analytical Excellence: Strong analytical skills with a keen eye for detail and the ability to interpret complex data within a commercial context.

Core Competencies

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  Communication: Excellent oral and written communication skills with the ability to negotiate and use diplomacy when bridging sales and support needs.


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  Interpersonal Skills: Approachable, collaborative, and possessing high emotional intelligence to navigate the relationship between front-end sales and back-office controls.


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  Drive: Extremely motivated, self-driven, and able to work independently under pressure.


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  Integrity: Must maintain high levels of integrity in all dealings and foster a culture of professional accountability.

Technical Requirements

• Computer literacy and competence in Microsoft Office.


• Ability to work full-time in the office.


• High level of written English; proficiency in French or Spanish is a bonus.