Junior IT Technician

WHAT IS ON OFFER 

Alfred H Knight has an exciting opportunity for a Junior IT Technician to join the team based in Richards Bay, South Africa. The Junior IT Technician will be functionally responsible to the Regional Manager for providing Level 1 and Level 2 technical support and maintaining the IT infrastructure within the Richard’s Bay branch. The role ensures reliable, secure and efficient technology operations that support business productivity, service delivery, and compliance with company standards and IT policies.

ABOUT US

Alfred H Knight is a totally independent, family-owned business spanning five generations. A global network of strategically placed offices and laboratories enables global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES

To be successful at Alfred H Knight the incumbent will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Operationally responsible to the Regional Manager for:

IT Support and Helpdesk

• Providing Level 1 and Level 2 technical support to end users.


• Troubleshooting hardware, software, LAN connectivity, and system-related issues.


• Managing and resolving helpdesk tickets within agreed SLA timeframes.


• Providing remote support using authorised remote access tools.


• Installing, configuring, and maintaining laptops, desktops, printers, scanners, and other peripheral devices.


• Supporting Microsoft 365 and Google Workspace environments.

Network and Infrastructure Support

• Administering Active Directory (user accounts, permissions, group policies, and access control).


• Supporting LAN infrastructure including switches, routers, DHCP configuration, and network connectivity troubleshooting.


• Managing print servers and LAN printers.


• Supporting Windows Server environments.


• Assisting with cybersecurity awareness and endpoint protection measures.

Mobility and Telecommunications

• Supporting Mobile Device Management (MDM) platforms.


• Configuring and managing corporate mobile devices and enforcing security policies.


• Assisting with telecom services including SIM management, data allocation, and connectivity support.


• Liaising with telecom providers and external vendors as required.

IT Asset and Logistics Management

• Maintaining accurate IT asset registers and lifecycle tracking.


• Coordinating equipment procurement, deliveries, repairs, replacements, and collections.


• Assisting with IT stock control and consumable management.


• Supporting cost-effective use of IT resources.

Documentation, Reporting and Compliance

• Maintaining up-to-date documentation of systems, assets, and support activities.


• Generating IT performance, asset, and telecom usage reports as required.


• Ensuring compliance with company IT policies, security standards, and best practices.


• Reporting recurring technical issues or risks to management proactively.

Required Competencies

• Strong troubleshooting and analytical skills


• High level of attention to detail


• Excellent communication and customer service skills


• Ability to work independently and within a team


• Good time management and prioritisation ability


• Ability to manage multiple tasks simultaneously


• Proactive and solution-driven mindset


• Adaptability in a fast-paced technical environment


• Commitment to continuous learning and development


• Can orchestrate multiple activities at once to  accomplish a goal


• Effective interpersonal skills.


• Energetic and a self-starter

Required Qualifications

• Grade 12


• IT related qualifications (Diploma / Certificate / Degree)

Required work experience

• Approximately 2 years experience in IT support, helpdesk or end-user support roles

Required Languages

• Highly proficient in English (Verbal and written)

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity Plan.

Closing Date: 12 March 2026