Junior Learning Administrator

PRIMARY PURPOSE

The Junior Learning Administrator (Intern) will support the Learning & Development team with the administration and coordination of digital learning initiatives. This role will focus on maintaining learning records, extracting reports, supporting the Learning Management System (LMS), and assisting with the creation of engaging digital learning content.

TECHNICAL COMPETENCY REQUIREMENT

• Basic knowledge of Learning Management Systems (LMS)
• Exposure to eLearning authoring tools (Articulate Storyline, Rise 360)
• Intermediate Microsoft Excel skills (formulas, pivot tables, reporting)
• Proficiency in Microsoft Office (Word, PowerPoint, Outlook)
• Basic graphic design skills (Canva, Adobe Creative Cloud) — advantageous
• Strong digital literacy and ability to work with online tools and platforms
• Good file management and data accuracy skills

REQUIRED MINIMUM

NQF 5

REQUIRED MINIMUM WORK EXPERIENCE

2 years in a financial services role

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Ensure training administration tasks are completed efficiently to support cost-effective delivery of learning programmes.
• Process and track training attendance and completions to ensure accurate training spend reporting.
• Assist with basic tracking of training-related costs where required.

CUSTOMER CENTRICITY

• Provide timely, friendly support to internal learners and respond to learning queries effectively.
• Assist employees with LMS navigation and access to digital learning.
• Ensure a positive learner experience through accurate enrolments and clear communication of training logistics.

OPERTIONAL EXCELLENCE

• Coordinate training sessions, schedules, and logistics with minimal errors and delays.
• Upload and maintain digital learning content on the LMS as per quality standards.
• Ensure learning records and data are always up to date and accurate.

DATA MANAGEMENT

• Capture, verify, and update learner data on the LMS.
• Maintain organised electronic training records and evidence of completions.
• Follow data privacy and compliance standards when handling employee learning information.

STAKEHOLDER MANAGEMENT

• Communicate professionally with learners, line managers, facilitators, and vendors.
• Build good working relationships within the Learning & Development team and other departments.
• Support the Learning & Development team with coordination and follow-up with external training providers if needed.

REPORTING

• Extract and compile learning activity and compliance reports accurately and on time.
• Prepare simple dashboards or summary reports in Excel as required.
• Share updated learner progress reports with relevant stakeholders.

LEARNING AND GROWTH

• Manage own personal development plan
• Adhere to the Bank’s Compliance training

WORK CONDITIONS: OFFICE BOUND

CLOSING DATE: 22 JULY 2025

This position is advertised in line with our commitment to Employment Equity.