Junior Reservations Specialist

Junior Reservations Specialist | Boutique Lodge Group | Randburg

Salary: Negotiable DOE

Kendrick Recruitment is currently seeking a Junior Reservations Specialist to join a boutique lodge group based in Randburg.

This is a busy, detail-focused role that would suit a Reservationist who enjoys working in an office environment and takes genuine pride in ensuring that every booking is handled accurately and professionally.

Key Responsibilities

• Respond to reservation enquiries received by telephone and email
  


• Provide accurate information on accommodation options, rates, packages and availability
  


• Assist guests and travel partners with new bookings, amendments and cancellations
  


• Capture and maintain accurate booking information on the reservations system
  


• Prepare and send booking confirmations and supporting documentation
  


• Follow up on outstanding deposits and payments
  


• Respond professionally to guest and agent queries
  


• Build strong working relationships with guests, travel agents and internal teams
  


• Identify opportunities to recommend suitable room types, packages and additional services
  


• Support sales and revenue goals through prompt and knowledgeable communication
  


• Learn the details and unique selling points of a diverse collection of properties
  


• Maintain consistently high levels of accuracy and customer service
  

Requirements

• At least 2 years' reservations experience within a boutique hotel, four- or five-star lodge, luxury hospitality group or similar environment
  


• Candidates with a strong travel consulting background will also be considered
  


• Previous experience working on a reservations system, with PANStrat experience advantageous
  


• Exceptional attention to detail and a consistently high level of accuracy
  


• Strong written and verbal communication skills
  


• Able to write clear, professional and personalised emails independently
  


• Confident dealing with guests, travel agents and colleagues
  


• Strong customer service and problem-solving abilities
  


• Good sales awareness, with the ability to understand guest needs and recommend suitable options
  


• Highly organised and able to manage several bookings and priorities simultaneously
  


• Comfortable working in a busy, office-based reservations environment
  


• Proficient in email, Microsoft Excel and general computer applications
  


• Able to absorb and retain a large amount of information about several very different properties
  


• Relevant hospitality or tourism qualification would be advantageous
  

If you do not hear from us within 7 working days, please consider your application unsuccessful.