Key Accounts Manager

Key Responsibilities:

• Establish productive, professional relationships with key personnel in assigned customer accounts
• Execute on partner strategies and initiatives
• Coordinate involvement of internal personnel, including support, service, and management resources, to meet account performance objectives and customer expectations
• Meet assigned targets for strategic objectives in assigned accounts
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Lead solution development efforts that best address customer needs, while coordinating all necessary internal personnel
• Identify client requirements, determine schedule availability, promote services, define processes and related materials, provide quotations and contracts, acquire customer paperwork, mediate processes, resolve issues, communicate project status, and obtain sign-offs
• Understand the clients organization and structure, know the clients products/services, stay aware of client news and changes, monitor and assure proper billing procedures, and understand the clients strategy and roadmap
• Establish and promote goodwill with customers; review client issues, tasks, projects, and new initiatives, and follow up as required

Non-Technical Skills:

• Exceptional communication skills
• Ability to work well in a team as well as independently
• Self-motivated
• Ability to accurately estimate work required, prioritize tasks, and meet deadlines
• Positive outlook on life, work, and other people
• Attentive to detail and passionate about data
• Excited about learning, pushing technical limits, and finding new solutions
• Creative and logical thinking with strong problem-solving skills

Qualifications:

• Matric / Grade 12
• Degree or qualification in Sales, Marketing, or Business Management preferred

Experience and Skills Required:

• Strong business analysis experience
• 1-3 years experience in Key Account Management, Client Relationship Management, or Campaign Implementation (preferably in financial services, marketing, or digital environments)
• Proven experience in managing multiple stakeholders and delivering results-driven campaigns