Labour Law Team Leader

Labournet is a proudly South African company with over 28 years of innovation in payroll, HR, and employment legislative compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in them to grow, innovate, and make an impact.

We are looking for a Labour Law Team Leader who will be responsible for securing, developing and maintaining client relationships. Become a strategic partner to the IR base by raising the level of contact and staying visible within the base. Consulting with a high degree of industry expertise and knowledge across the Labour Law base (where required). Development and retention of team. Management and leading of the Labour Law Consulting team. Ensuring the product is delivered according to spec and clients are retained at 95%. Strategic link between the Consultants and the PM to collaborate on product design, etc. Management of capacity and COS in the team (Area Focus, etc.).

You will be responsible for:

Self-Development:   

• Completed all LAPs and Career Path elements     
• Completed LAMP   
• Maintain average performance of 90%
• LWO capacity

Staffing:

• No less than 75% of staff retained.
• Retention and personal development plans drawn up for all employees in team, taking into consideration employee career aspirations together with their current length of service, to mitigate the relevant risk whilst also discussing their career path on a quarterly basis.
• JDs signed off by all members of team within their first week of employment
• BSCs for whole team are completed by COB on the 7th working day of each month
• All staff members within the team comply with the relevant Career Path criteria.
• All salary related admin is done as per set dates and submitted to PM
• Schedule and attend all meetings with allocated reports
• Spot check the quality of recommendations

Client management:

• 95% retention of IR base in team
• Regular check-ins with clients
• Contacting and providing feedback to clients based on the Client Survey.
• Ensuring cancelling clients are contacted and every attempt is made to save them.
• Billing target achieved on monthly basis
• Acquire a thorough understanding of key client needs and requirements
• Continuously proposing solutions to clients that meet their objectives
• Assist with IR Technolofy Module uptake

Reporting:

• Reporting on the team to the PM, etc.

Growth:

• Collaborate with CRM / CRC as a Product Expert
• Identify opportunities in existing client base and liaise with CRM / CRC
• Provide strategic feedback to CRM / CRC

You'll need a customer-first mindset and the following skills to succeed in this role:

Experience required:

• Completed all 17 LAPS as per the career path

Qualification:

• B-Degree in IR/Law/HR/Industrial psychology or related field
• Completed all Career Path elements