(LDC) Administrator - Collections. Supersonic

Mission/ Core purpose of the Job: 

The Collections Administrator is responsible for facilitating and recovering outstanding customer accounts, reducing aged debt, and ensuring the timely collection of monies owed to the company. The role supports healthy cash flow by engaging with customers regarding overdue accounts, resolving billing disputes, negotiating payment arrangements where appropriate, and maintaining accurate collection records. The incumbent will work closely with Finance, Customer Operations, and Sales teams to ensure effective debt management while maintaining positive customer relationships.

Key Performance Areas:

Debt Collection and Recovery 

• Monitor customer accounts to identify overdue balances.

• Contact customers via telephone, email, and other communication channels to recover outstanding debt.

• Follow up on all overdue accounts in accordance with company credit and collections policies.

• Negotiate payment arrangements and ensure adherence to agreed payment plans.

• Escalate delinquent accounts for legal recovery or service suspension where necessary

Account Reconciliation and Query Resolution

• Investigate and resolve customer billing disputes and account queries.

• Reconcile customer accounts to ensure accurate balances.

• Liaise with relevant departments to resolve service, billing, and payment discrepancies.

• Ensure that all account adjustments are processed accurately and timeously.

Cash Flow and Payment Administration 

• Monitor daily payments received and allocate payments correctly.
• Ensure customer accounts are updated with the latest payment information.
• Track broken payment arrangements and implement corrective actions.
• Prepare documentation supporting debt recovery activities.

Reporting and Administration

• Maintain accurate and up-to-date collection records.
• Generate daily, weekly, and monthly debtors and collections reports.
• Track collection performance against targets.
• Ensure compliance with audit and record-keeping requirements.

Education:

• Grade 12 / Matric.
• Diploma or Certificate in Finance, Accounting, Credit Management, or a related field will be advantageous.
• Minimum of 2-3 years' experience in debt collection, credit control, or accounts receivable.
• Experience within a telecommunications, ISP, or subscription-based environment is preferred.

Experience:

• Minimum of 2-3 years' experience in debt collection, credit control, or accounts receivable.
• Experience within a telecommunications, ISP, or subscription-based environment is preferred.

Skills and Competencies:

• Knowledge of debt collection, credit control, and accounts receivable processes.
• Understanding of billing systems, customer account management, and payment allocation processes.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience working with CRM, ERP, or collections management systems.

• Ability to prepare accurate reports and maintain detailed records.