Lead, Business Service

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.

• a degree in Information studies or information Technology.

Experience Required:

• 8-10 years experience in good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks
• 8-10 years experience in knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
• More than 10 years experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Directing People
• Empowering Individuals
• Establishing Rapport
• Exploring Possibilities
• Providing Insights
• Resolving Conflict
• Showing Composure
• Upholding Standards

Technical Competencies:

• Data Analysis
• Financial Management (IT)
• IT Risk Management
• Knowledge of Banking & Financial Service
• Organization Change Management
• Service Level Management
• Service Management Processes
• Stakeholder Management (IT)