Lead Generator Agent : HOE

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth.
Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Under direct supervision, the Lead Generator is responsible for converting third-party sourced leads (from multiple lead providers/aggregators) into qualified quotes and closed policies for short-term insurance (e.g., car, household, personal lines), Educate customers at a high level on MiWay Insurance products and benefits (non‑advisory).Provides quality service to external and internal customers by ensuring accuracy in recording of data.This role manages the end-to-end lead lifecycle: from intake and validation, first contact and needs discovery, through to quoting, objection handling, and bind—while ensuring regulatory compliance (FAIS, POPIA, TCF) and exceptional customer experience.

Minimum Qualification and Experience

Minimum Qualifications

• Grade 12 / NQF 4

Minimum Experience:

• A minimum of 6 months sales or customer services work experience (advantageous)


• Previous work experience in sales, lead generation, customer service, telesales, or a call centre environment  (advantageous)


• Previous Short-term Insurance experience (advantageous)

What will make you sucessful in this role: 

• Ability to comfortably speak to new customers telephonically


• Familair with Microsfot tools like Outlook, Word and Excel


• Multitasking skills


• Target driven mindset 


• Attention to detail 

Knowledge and Skills

Personal Attributes

Core Competencies

Our commitment to transformation