Learning & Development Manager

Job Purpose

To manage a portfolio through multiple teams with a medium term strategic horizon.

Job Responsibilities

• Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines


• Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target


• Ensure that transparent transfer pricing for provision of products and services for the business area are  being followed through


• Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by  establishing costs, prices and conditions


• Ensure effective  targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis


• Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements


• Provide agreed information, resources, professional advice and  strategic contribution to relevant stakeholders on time, in budget, within quality standards


• Ensured that all individual and department results were delivered within budget to deadlines


• Delivered services to client expectations and Nedbank standards


• Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements


• Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)


• Managed Stakeholder Relationships


• Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements ,  contractual agreements,  and project schedules are met as stipulated


• Advise and consult  to clients by  providing professional solutions that meet the requirements of the clients business needs


• Ensure that professional solutions delivered within agreed parameters and timelines


• Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client


• Enable the building of commercially viable relationships with clients by providing quality advice to clients


• Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations


• Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties


• Delivered best practice services to client expectations


• Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations


• Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards  


• Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy


• Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities


• Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy


• Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments


• Manage multiple assets through the development, implementation, review of strategies and planning for area
  
   

Essential Qualifications - NQF Level

Preferred Qualification

• Tertiary Qualification/ formal accreditation in Professional field


• MMP/SMP / MM  or equivalent


• BSC Computer science


• BComm Information Technology


• Post graduate management qualification


• MBA

Essential Certifications

Preferred Certifications

• PMBOK


• Agile certifications

Minimum Experience Level

• 10+ years of experience,working as a trainer. Strong Leadership experience

Technical / Professional Knowledge