Learning and Development Specialist

Our client is Southern Africa's leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges to restaurants. They are driven by a commitment to exceptional quality, service and value; its people-centered business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

Role Overview

To manage, facilitate and develop training and skills development within the company.

Job Type: Full-time | Permanent

Work Type: Onsite

Location: Bryanston, Johannesburg

Requirements

• A bachelor’s degree/diploma and 5 - 7 years of Training experience, or a similar combination of education and experience
• At least 3 - 5 years of experience as a Skills Development Facilitator
• A National Certificate in ODETDP (Occupationally Directed Education and Training Development Practices) would be an advantage
• Accreditation as Facilitator, Assessor and Moderator is required
• Accreditation as Skills Development Facilitator (SDF) is required
• Experience on LMS
• Tourplan NX experience

Competency

• Excellent coaching, counselling and negotiations skills
• A mature approach when dealing with people
• Ability to handle controversial or emotional issues objectively and analytically
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organisational, analytical and decision-making skills
• Good conflict resolution skills
• Good oral and written English communication skills
• Integrity and Honesty
• Good interpersonal skills
• Project management skills
• Good problem solving skills
• Negotiation and liaison ability
• Research, organisational and presentation skills
• Working knowledge of the various acts that make up South African labour legislation
• Working knowledge of Microsoft Office Software, including Word, Excel and PowerPoint
• Working knowledge of the Tourplan NX system.

Responsibilities

Learning and Development:

• LMS System set-up management
• Conduct monthly induction, and other internal systems training, including Tourplan NX.
• Development and facilitation of training interventions for all levels of staff
• Develop, produce and write training material as required
• Pro-actively develop, produce and write content for online training (including but not limited to videos, questionnaires, surveys, games, etc.) on the company’s platforms
• Encourage participation of online training initiatives
• Evaluation and reporting of results within the Human Capital Team and other Departmental Heads
• Manage and oversee the scheduling and arranging of training interventions – both internal and external
• Conduct internal training interventions and workshops
• Oversee the Supplier training coordination
• Evaluate all training intervention outcomes
• Manage outsourcing of various training interventions
• Conduct required training throughout the business including the regional and Global offices (Cape Town, East Africa, etc).
• Manage the Bursaries
• Change Management – Keep abreast with changes in work processes, and ensure that training interventions are held or current interventions are amended accordingly. Ensure that process changes are communicated and trained on through the business units.
• Pro-actively suggest training interventions to all staff
• Discuss personal developmental plans with all stakeholders
• Implement the personal developmental plan

SETA Mandatory and Discretionary Grant Application Implementation and Reporting Process:

• Act as Skills Development Facilitator for our client and act as the liaison between our client and the SETA
• Compile the Workplace Skills Plan and Annual Training Report
• Follow up and report on Tranche Payments
• Once plan has been approved, implementation of the plan
• Draft the annual SETA report on the implementation of the Workplace
• Skills Plan
• Advising the Human Capital GM of any quality standards set by the relevant SETA
• All required reporting to the SETA
• Internships
• Submit Grant Applications to the SETA
• Prepare documentation and log-books
• Submit necessary reports to SETA
• Bursaries
• Submit Grant Applications to the SETA
• Submit any required documentation to the SETA

Budget:

• Provide Head of Department with costing for the next financial year’s training budget as part of the Training Business Plan
• Monitor the monthly training costs and provide the variance report to the Head of Department
• Advise Head of Department of any SETA payments received