Lifestyle Manager - Luxury Lifestyle Management Company - Johannesburg
Kendrick Recruitment is currently seeking a polished and service-driven Lifestyle Manager to join a prestigious luxury lifestyle management company based in Johannesburg. This is an exciting opportunity for a highly organised, client-focused individual with a passion for delivering exceptional service to high-net-worth members.
Salary: R17 500 â R25 000 (Dependent on Experience) + Commission
Job Overview:
The Lifestyle Manager will provide high-level administrative and lifestyle support to senior management and the wider Lifestyle team, while also acting as a key point of contact for members. The role requires strong organisational ability, excellent communication skills, and the ability to deliver seamless service in a fast-paced, luxury environment.
Key Responsibilities:
Member Service & Lifestyle Support
⢠Manage member requests via email, telephone, and CRM systems in line with agreed service level agreements
⢠Deliver a high standard of personalised lifestyle management to members
⢠Act as the first point of contact for the Johannesburg office, ensuring all interactions reflect brand standards
⢠Support members with requests from initiation through to successful completion
⢠Assist in maintaining excellent service delivery and member satisfaction
Administrative & Operational Support
⢠Provide administrative support to Senior Management and Lifestyle Managers
⢠Extract and analyse data from CRM systems to support reporting and operational requirements
⢠Ensure accuracy and upkeep of databases, contacts, and member information
⢠Maintain compliance with internal procedures and data protection standards, including PCI DSS requirements
Content, Research & Communication
⢠Support the Brand Relations Manager with research and preparation of newsletters and media summaries
⢠Assist in maintaining up-to-date events listings and supplier/contact databases
⢠Contribute to internal communications and operational updates
Events & Brand Representation
⢠Attend and support company events when required
⢠Assist with event execution and engage with attendees as a brand ambassador
⢠Represent the company in a professional and polished manner at all times
General Responsibilities
⢠Work collaboratively within a team while also managing tasks independently
⢠Ensure high attention to detail across all areas of responsibility
⢠Handle confidential information with discretion and professionalism
⢠Maintain a calm and courteous approach under pressure
Experience Required:
⢠Background in customer service, guest relations, personal assistance, lifestyle management, or similar
⢠Experience working with executives, senior executives, or VIP clients advantageous
⢠Exposure to luxury travel, hospitality, or service environments preferred
⢠Strong understanding of high-end client expectations and service delivery standards
Requirements:
⢠Excellent written and verbal communication skills in English (additional languages advantageous)
⢠Strong organisational and time-management abilities
⢠Ability to prioritise, multitask, and meet deadlines under pressure
⢠Confident, proactive, and solution-oriented mindset
⢠Strong IT and CRM system skills (including Microsoft Office and similar platforms)
⢠Excellent telephone manner and interpersonal skills
⢠Ability to work independently and take initiative
⢠High level of professionalism and polished presentation
⢠Reliable with excellent timekeeping
⢠Ability to remain calm and effective in high-pressure situations
This is an excellent opportunity for an ambitious individual looking to build a career within the luxury lifestyle sector, working closely with high-net-worth clients in a fast-paced and rewarding environment.
Salary :
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