Loans Servicing Manager

Location: Rosebank

Job Overview

We are seeking an experienced Loans Administrator II to manage a portfolio of standard and structured loan transactions within an investment banking environment. The successful candidate will oversee loan administration activities, ensure accurate transaction processing and settlements, manage client and lender queries, and provide operational guidance to team members. The role requires strong financial knowledge, attention to detail, sound risk awareness, and the ability to identify opportunities to improve processes and systems.

Key Responsibilities

• Independently manage an allocated portfolio of loan transactions, ensuring that drawdowns, margin variations, prepayments, repayments, and applicable breakage costs are accurately processed and recorded.
• Manage facility extensions and restructures, ensuring that loan deals are updated or rebooked correctly.
• Review deal closing memoranda and legal agreements to ensure loans are set up accurately in line with agreed terms and conditions.
• Provide oversight and support for new and complex transactions, ensuring accurate recording of cash flows, margins, maturity dates, and funding positions.
• Confirm receipt of funds, determine settlement values, and process loan settlements and client refunds where required.
• Review, validate, and authorise settlement figures for standard and structured transactions.
• Confirm outstanding exposures, identify outstanding invoices, and provide final settlement figures to clients and relevant parties.
• Ensure funds are released timeously into the nominated bank accounts of clients and lenders.
• Investigate and resolve client, lender, and internal queries relating to loan transactions, profit and loss, margins, reconciliations, and settlements.
• Work closely with internal stakeholders to minimise financial losses, interest claims, and reputational risks.
• Manage client and lender communications, including the provision of settlement figures, supporting documentation, and transaction information.
• Follow up on outstanding settlements and escalate unresolved matters to the relevant business, credit, and transaction management teams.
• Monitor funding positions and ensure alignment with money market trades and relevant trade confirmations.
• Prepare manual dealing tickets and coordinate interdivisional foreign currency settlements where required.
• Manage unpaid debit orders, reassess funding positions, and support the resolution of non-performing transactions through restructuring, recovery, or write-off processes.
• Maintain accurate and up-to-date loan book records and ensure appropriate reconciliation of expected and actual cash flows.
• Contribute to the development and improvement of standard operating procedures, working instructions, and policies to support compliance and effective governance.
• Review existing processes, procedures, and systems to identify trends, inefficiencies, and opportunities for continuous improvement and automation.
• Analyse exception data, identify recurring issues, and provide insights to support performance monitoring and informed decision-making.
• Provide input into proposed new debt products, assessing their operational feasibility and impact on existing processes and systems.
• Provide training, guidance, and support to team members, assisting with escalated issues and the achievement of daily operational targets.
• Maintain an understanding of investment banking loan processes, relevant financial instruments, operational risks, system changes, and market developments.

Minimum Requirements

• A bachelor's degree in Business Commerce or a related field.
• Three to four years of relevant experience in financial services or a finance-related environment.
• Experience supporting and guiding team members, including training and coaching.
• Experience in investment banking operations, particularly debt products, loan administration, or agency services.
• Knowledge of investment banking debt products, financial instruments, and loan administration processes.
• Ability to interpret legal agreements and understand contractual obligations.
• Experience in financial reconciliations, transaction processing, and settlement administration.
• Strong understanding of financial accounting principles and financial transaction records.
• Knowledge of loan processing, repayment terms, funding arrangements, and settlement procedures.
• Understanding of risk management practices and regulatory compliance within financial services.
• Strong analytical skills and the ability to interpret financial data and investigate discrepancies.
• Ability to identify process inefficiencies and recommend improvements.
• Excellent attention to detail and a commitment to accuracy and quality.
• Strong problem-solving and decision-making abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities, meet strict deadlines, and work effectively under pressure.
• High levels of integrity, professionalism, discretion, and confidentiality.

Application Process

Interested candidates should submit their applications through the designated recruitment channel.

Only candidates who meet the essential requirements will be considered.