Job Description

Hello Future Local Market Sales and Service Manager

Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.

As part of our FNB Points of Presence (POP) leadership team, the Local Market Sales and Service Manager is accountable for the end-to-end sales performance across Hub and Spoke branches within the Local Market. This role plays a critical part in driving sustainable growth through effective Sales Management, Micro Market Management, and Customer Engagement.

The Local Market Sales and Service Manager champions sales excellence across the Node, drives digital adoption, and ensures customer journeys are seamless, value driven, and aligned to FNB’s service standards while managing risk and enabling operational effectiveness.

Now’s the time to imagine your potential in a leadership role where commercial performance, customer engagement, and digital innovation come together.

Are you someone who can:

• Manage and be accountable for end-to-end sales performance across Hub and Spoke branches within the Local Market
• Identify and leverage revenue growth opportunities to achieve and exceed sales targets
• Drive the broader customer journey across the Node through effective customer engagement in branches
• Champion sales performance and embed a strong sales culture across the Local Market
• Lead and execute Local Market Ecosystem Proactive Sales Initiatives to grow the customer base
• Partner with internal teams, acquisition teams, external sales, and staffing solutions to attract creditworthy and profitable customers
• Champion and execute sales campaigns to ensure successful rollout and measurable impact
• Develop, implement, and embed digital enablement strategies and future sales pilots
• Drive adoption of digital and platform-based initiatives including Apex, BRM, AOP (Assistance on Platform), Everything on App, and Apollo
• Compile, analyse, and present sales and performance reports to inform decision-making
• Create innovative solutions to meet evolving customer demands and improve service delivery
• Ensure continuous improvement and value adding enhancements to sales and operational processes
• Deliver internal and external customer service excellence aligned to quality and service standards

Leadership, Risk & Performance

• Manage team performance to ensure achievement of business objectives and sales targets
• Create clarity on targets, priorities, and expectations across Hub and Spoke teams
• Manage risks within the area of accountability and ensure sound governance practices
• Foster collaboration across teams, functions, and specialisation areas to enable execution
• Build strong working relationships that enhance innovation, productivity, and delivery
• Role model ethical behaviour and customer centric leadership

Qualification & Experience Requirement

• Minimum Qualification: NQF Level 5 Certificate
• Preferred Qualification: Undergraduate Diploma NQF Level 6 qualification in Banking, Business Management, or related fields
• 4 – 5 years of experience in sales and service management and proven leadership experience

You will be an ideal candidate if you possess the following:

• Strong commercial acumen with experience driving multibranch or node level sales performance
• Experience leading digital enablement and customer journey optimisation initiatives
• Demonstrated ability to translate strategy into executable sales plans
• Strong analytical capability with experience using performance data to drive decisions
• Solid understanding of risk, governance, and compliance in financial services

You will have access to:

• A senior sales leadership role within the FNB Points of Presence environment
• Opportunities to influence customer engagement and sales outcomes across a Local Market
• Exposure to cutting edge digital sales platforms and future focused initiatives
• Ongoing leadership development and professional growth opportunities

You can be a match if you are:

• Commercially driven with a strong customer centric mindset
• A confident influencer who champions sales excellence and digital adoption
• Data led and comfortable turning insights into action
• Collaborative, adaptable, and comfortable managing complexity
• Innovative, proactive, and improvement oriented
• Ethical, disciplined, and aligned to FNB’s values

Additional Information

• This role operates within an FNB Points of Presence (POP) environment
• Accountability spans both Hub and Spoke branches within the Local Market
• Adherence to FNB governance, sales, and operational standards is mandatory

Apply now if you are ready to take the next step in your leadership career as an FNB Local Market Sales and Service Manager, driving sales performance, customer engagement, and digital transformation across your Local Market.

All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.