Local Store Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Key responsibilities

Deliver customer service that exceeds customer expectations

Implement and maintain the KPA’s & KPI’s that define the success of the store and the Local 7 Wonders performance in line with Local’s tramlines. Monitor and measure all KPA’s and KPI’s.

Identify non-conformance and immediately formulate an action plan to rectify.

Implement the plan and monitor progress until the non-conformance is dealt with successfully.

Keep all relevant stakeholders informed.

Ensure that the 5’s are implemented and maintained

Implement and maintain the SOPS for the Local stores and transform them into a daily routine that is managed and driven by all levels of your team

Drive on the job training that will ensure that staff is skilled and aligned to what is required by Local in terms of delivering a quality product and service aimed at exceeding customer expectations

Implement and maintain the required compliance requirement consistently across all stores. This includes:

Hygiene, housekeeping, food safety, employee health and safety, basic labor relations, local internal standards, policies, and procedures.

Implement and maintain the Local disciplines of display and merchandising standards as per the Local plan on grams that are clearly communicated to all the staff responsible for managing these standards.

This includes ensuring that all products are clearly ticketed and priced correctly.

Ensure that stock levels are maintained and out of stocks are minimised within the specified Local tramlines.

Actively work on building a positive team spirit and ensuring that the Local goals are achieved as a team

Pull, interrogate, and execute the right action to reports published by the Support and regional office

Drive sales through aggressive product displays and by focusing on all advertised lines.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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