Lodge Management Couple

• Guest Experience
  
• Ensure the delivery of exceptional guest service throughout the guest journey.
  
• Personally engage with guests to maintain high levels of satisfaction.
  
• Handle guest feedback and resolve any concerns professionally and efficiently.
  
• Coordinate special guest requests and experiences.
  
• Lodge Operations
  
• Oversee the daily operation of the lodge and all departments.
  
• Maintain and implement operational standards, policies, and procedures.
  
• Ensure compliance with health, safety, and company standards.
  
• Monitor lodge maintenance requirements and coordinate repairs when necessary.
  
• Staff Management
  
• Lead, motivate, and develop lodge staff.
  
• Manage staff scheduling, performance, and training.
  
• Foster a positive and productive team culture.
  
• Conduct regular staff meetings and performance discussions.
  
• Administration & Financial Management
  
• Manage stock control and procurement processes.
  
• Monitor departmental budgets and expenses.
  
• Prepare operational reports and maintain accurate records.
  
• Ensure effective management of reservations and guest information.
  

• Conduct professional game drives and bush walks.
  
• Deliver engaging and informative wildlife interpretations.
  
• Ensure guest safety at all times.
  
• Create memorable and educational safari experiences.
  
• Assist with hosting duties and guest interaction throughout their stay.
  
• Conservation & Wildlife Monitoring
  
• Contribute to wildlife observations and monitoring initiatives.
  
• Assist with reserve conservation activities when required.
  
• Promote environmental awareness and responsible tourism practices.
  
• Vehicle & Equipment Management
  
• Maintain safari vehicles and guiding equipment to a high standard.
  
• Conduct daily vehicle inspections and report maintenance requirements.
  
• Ensure all guiding equipment is safe and operational.
  

Requirements

• Previous experience working together within a luxury safari environment.
  
• Strong teamwork and communication skills.
  
• Positive, hands -on, and service -oriented approach.
  
• Ability to live and work in a remote wilderness setting.
  
• Commitment to delivering exceptional guest experiences and maintaining high operational standards.
  

• Minimum 3 years' experience in a lodge management role within a luxury safari environment.
  
• Strong leadership and people management skills.
  
• Excellent guest relations and communication abilities.
  
• Sound financial and administrative management experience.
  
• Computer literacy, including Microsoft Office and hospitality management systems.
  
• Valid driver's licence.
  
• Passion for conservation, hospitality, and the safari industry.
  

• Minimum 2–3 years' guiding experience within a Big Five reserve environment.
  
• Nature Site Guide Qualification (NQF -aligned).
  
• Valid First Aid certification.
  
• Valid PrDP.
  
• Rifle competency and relevant firearm qualifications advantageous.
  
• Excellent communication and guest engagement skills.
  
• Strong knowledge of local flora, fauna, ecology, and conservation principles.
  
• Passion for wildlife and creating exceptional guest experiences.