Lodge Manager

Kendrick Recruitment is seeking an experienced Lodge Manager to oversee the daily operations of a small, luxury 5-star lodge in KwaZulu-Natal. This intimate camp accommodates only 10 guests, supported by a team of 22 staff, and includes a small stand-alone one-bedroom manager’s house. The successful candidate will ensure exceptional guest experiences, efficient management of staff and resources, and the smooth running of all lodge operations.

Key Responsibilities:

• Manage all aspects of lodge operations, including guest services, housekeeping, food & beverage, and maintenance
  




• Lead, motivate, and develop staff to ensure high-performance and excellent service delivery
  




• Ensure compliance with health, safety, and quality standards
  




• Oversee budgets, cost control, and financial reporting
  




• Maintain high standards of guest satisfaction and address guest feedback or complaints effectively
  




• Coordinate schedules, staff rosters, and training programmes
  




• Foster a positive workplace culture and encourage teamwork
  




• Liaise with suppliers, contractors, and external stakeholders as required
  




• Monitor and maintain lodge facilities, equipment, and vehicles
  

Requirements:

• Senior management experience in a 5-star lodge or luxury hospitality establishment
  




• Previous experience managing a small luxury lodge or boutique 5-star property preferred
  




• Strong leadership, communication, and organisational skills
  




• Financial acumen and experience managing budgets and operational costs
  




• Ability to work under pressure and problem-solve in a fast-paced environment
  




• Excellent interpersonal skills and ability to interact with high-profile guests
  




• Well-presented and professional at all times
  




• Flexible and adaptable to work shifts, weekends, and public holidays
  

Package:

• Negotiable salary depending on experience
  




• Small stand-alone one-bedroom house included
  




• Opportunity to manage an exclusive 5-star camp with a small, high-performing team