Logistics Systems Analyst (Hybrid)

• Define business requirements for WMS deployments, upgrades, and system configurations. 
  
• Implement, maintain, and provide ongoing support for Warehouse Management Systems across operational facilities. 
  
• Conduct WMS setups, account modifications, user training, new client onboarding, and system upgrades. 
  
• Analyze, troubleshoot, and resolve WMS-related issues to ensure optimal system performance.
  
• Recommend and manage operational system enhancements, process improvements, and technology innovations.
  
• Develop training materials, user guides, and documentation to support end users and ensure best practice adoption. 
  
• Create and execute testing scenarios, identify system discrepancies, and implement corrective solutions. 
  
• Work closely with warehouse teams on WMS configurations, stock reconciliations, and operational support. 
  
• Support WMS integrations with external and internal systems to ensure seamless business operations.
  
• Manage and coordinate system-related projects, implementations, and continuous improvement initiatives.
  
• Provide technical support to users via email, phone, and in-person interactions.
  
• Collaborate with operational and IT stakeholders to design and implement practical business solutions. 
  

Requirements

• Bachelors of Science/Commerce in Computer Science or similar. 
  
• 3+ years of experience with WMS/Logistics Systems. 
  
• Super User experience in WMS is advantageous. 
  
• Strong understanding of WMS, Order Management Applications and Database Systems. 
  
• Softeon Experience is Advantageous. 
• Comfortable travelling locally and internationally when required.