Luxury Sales Consultant

Our client, a leading name in the high -end fine jewellery industry, specialising in bespoke and milestone pieces is looking for a Luxury Sales Consultant to guide clients from their first consultation to the final delivery. This is a consultative, relationship -focused role for someone who enjoys building trust, educating clients, and providing exceptional service rather than pushing for quick sales. The role is primarily appointment -based, with occasional walk -in clients, and requires a high level of professionalism, organisation, and emotional intelligence.

Key Responsibilities

• Conduct in -person and online client consultations
  
• Guide clients through engagement ring and fine jewellery options
  
• Clearly explain diamonds, metals, design elements, and craftsmanship
  
• Prepare quotes and follow up consistently with clients
  
• Manage the full sales cycle independently, from lead to close
  
• Build long -term client relationships for anniversaries and repeat business
  
• Handle after -sales service including collections, resizes, and client updates
  
• Maintain accurate client records, timelines, and follow -ups
  
• Communicate professionally via WhatsApp Business and internal systems
  
  

Requirements

• A qualification in Sales, Marketing, Retail Management, Business, Design, or a related field is advantageous
  
• Jewellery -related certification or gemmology training is beneficial but not required
  
• Jewellery experience is not essential if the right personality and aptitude are present
  
• Excellent communication skills
  
• Strong organisation and follow -through
  
• Attention to detail
  
• Good memory and ability to retain product knowledge
  
• Confidence
  
• Willing to work
  
• Monday to Friday: 08:00 – 17:00
  
• Saturdays: 08:30 – 13:00 (3 Saturdays per month)