Maintenance, Bookings & Finance Coordinator (Serviced Accommodation & Property Management)

About the Company

Our client provides high-quality serviced accommodation and property management services. Their focus is on delivering excellent guest experiences while ensuring that all properties are well-maintained.

About the Role

They are seeking a reliable and detail-oriented Maintenance, Bookings & Finance Coordinator to oversee guest communications, handle maintenance issues, manage booking enquiries, and prepare monthly financial reports.

Responsibilities

Guest & Maintenance Support

• First point of contact for guest calls, messages, and maintenance requests.
  
• Coordinate with contractors and staff to resolve issues quickly.
  
• Handle last-minute bookings, extensions, and enquiries.
  
• Ensure smooth communication between guests, maintenance teams, and management.
  

Finance & Reporting

• Prepare and run monthly finance reports for all properties.
  
• Record and reconcile cleaning/maintenance invoices in Xero.
  
• Cross-check payments against bookings and follow up on outstanding payments.
  
• Deliver client-ready financial reports each month.
  
• Flag any discrepancies to management.
  

Qualifications

• Strong communication and problem-solving skills.
  
• Ability to stay calm and professional under pressure.
  
• Background in customer service, hospitality, or property management (preferred).
  
• Basic finance/admin experience – confident with invoices and reporting.
  
• Highly organised, detail-oriented, and tech-savvy with booking systems, spreadsheets, WhatsApp, email, and phone.
  

Required Skills

• Strong communication and problem-solving skills.
  
• Ability to stay calm and professional under pressure.
  
• Background in customer service, hospitality, or property management (preferred).
  
• Basic finance/admin experience – confident with invoices and reporting.
  
• Highly organised, detail-oriented, and tech-savvy with booking systems, spreadsheets, WhatsApp, email, and phone.
  

Preferred Skills

• Background in customer service, hospitality, or property management (preferred).