Job Summary:

A Maintenance Coordinator performs, plans, directs, coordinates and controls all maintenance requests in the area of responsibility to ensure proper Operation, Safety, Sanitation and other functions to facilitate customer satisfaction

Duties/Responsibilities:

• Evaluate maintenance requests, set priorities and process work assignments.
• Fields support calls, chat, email, and/or other communication from Store with inquiries 
• Consults with Store to determine steps and procedures taken to identify and resolve the problem.
• Guide Store through the diagnostic and troubleshooting processes
• Communicate directly with service providers, vendors, and maintenance contractors to schedule repairs, servicing, preventive maintenance, and other projects 
• Maintaining all records and logs daily including ticket/vendor follow ups
• Evaluation of quotes from service providers to determine suitability, accuracy and fairness
• Assist with invoice loading, tracking and approval

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and service providers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of technical subjects