Maintenance Manager

The Maintenance Manager is responsible for the overall upkeep, repair, and smooth functioning of all hotel facilities. The role ensures a safe, efficient, and comfortable environment for guests and staff by overseeing maintenance operations, leading the technical team, and implementing preventative maintenance programmes. The manager will coordinate with internal departments, manage contractors, control budgets, and ensure compliance with safety and environmental standards.

Key Responsibilities

1. General Maintenance Operations

• Conduct regular inspections of the hotel and grounds.
  

• Oversee routine maintenance in rooms, public areas, kitchens, and staff spaces.
  

• Plan and supervise repairs, renovations, and construction projects.
  

• Respond to emergencies quickly (e.g., power outages).
  

• Implement preventative maintenance schedules.
  

• Manage departmental budgets, expenses, and activity logs.
  

• Ensure correct use and care of equipment.
  

• Build and maintain relationships with contractors and service providers.
  

• Drive cost -saving and energy -efficient initiatives.
  

2. Guest Interaction

• Respond promptly to guest maintenance requests.
  

• Maintain confidentiality and security of guest information and property.
  

• Uphold hotel service standards when interacting with guests.
  

3. Team Leadership

• Lead, supervise, and train Maintenance Technicians and Handymen.
  

• Provide guidance, coaching, and skills development.
  

• Ensure team productivity, safety, and adherence to procedures.
  

4. Coordination

• Work closely with hotel departments to address maintenance needs with minimal disruption.
  

• Support lodge and camp teams to ensure seamless operational flow.
  

5. Safety & Compliance

• Ensure compliance with OHS legislation and hotel safety standards.
  

• Oversee implementation of emergency procedures and staff training.
  

• Manage warranties, assets, and environmental management plans.
  

• Ensure responsible waste management and eco -friendly practices.
  

• Maintain a safe environment for guests, staff, suppliers, and communities.
  

Goal of the Role

To ensure all maintenance and repair tasks are completed efficiently, safely, and to the highest standard—supporting a well -maintained, functional hotel environment that enhances guest experience and operational performance.

Requirements

Prerequisites

• Strong customer service orientation and problem -solving ability.
  

• Ability to work neatly, efficiently, and maintain organized work areas.
  

• Resilience and adaptability in a fast -paced hospitality environment.
  

• Professional communication skills with staff, guests, and vendors.
  

• General technical knowledge across electrical, mechanical, plumbing, and kitchen systems.
  

• Proficient in MS Office.
  

• Knowledge of fire, life safety, and ecological best practices.
  

• Ability to train and develop team members.
  

Experience & Qualifications

• Extensive experience in a similar maintenance leadership role, preferably in hospitality or lodge environments.
  

• Technical expertise in plumbing, welding, carpentry, refrigeration/air -conditioning, mechanical and electrical systems.
  

• Experience in project management (advantageous).
  

• Strong communication and interpersonal skills.
  

• Ability to multitask, work under pressure, and maintain composure.
  

• Flexibility to work shifts, weekends, evenings, and holidays.
  

Required Skills

• Customer Service – Friendly, attentive, solutions -driven.
  

• Communication – Clear, professional, guest -focused.
  

• Teamwork – Collaborative with all hotel departments.
  

• Attention to Detail – High standards of accuracy and organization.
  

• Multitasking – Ability to handle multiple priorities.
  

• Problem -Solving – Prompt, effective troubleshooting.
  

• Safety & Hygiene – Strong understanding of health, safety, and environmental regulations.
  

• Physical Stamina – Ability to perform hands -on maintenance tasks.