Manager: Branch Operations

Company : Mediclinic Group

Job Description - Manager: Branch Operations

ER24 Highveld | Trichardt | South Africa

Closing date: 05/11/2026

Number of positions: 1

Recruiter name: Natalie Williams

Reference number: 74989

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To manage and implement the operational strategy of ER24 at a branch level that ensures the aims and objectives are met.

KEY RESPONSIBILITY AREAS

To oversee and manage the daily operational requirements of the site

Managing site financials

To oversee the Human Resources of the site

To manage the Occupational Health and Safety (OHS) of the site

To support ER24 via branch-specific marketing initiatives

Deliver operational clinical support while managing risks and improving clinical performance and governance

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Senior Certificate with University Entrance
ILS Certification

DESIRED EDUCATION: ALS Certification National Diploma in Business Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 3 years operational experience; 2 years supervisory experience

DESIRED EXPERIENCE: 3-5 years operational experience, 2 -3 years management experience

REQUIRED JOB SKILLS AND KNOWLEDGE

Demonstrate a working knowledge of the operational EMS environment
Demonstrate a sound knowledge of all EMS qualifications with the HPCSA framework
Demonstrates a thorough understanding of the healthcare industry
Demonstrates a basic understanding of all functions and processes within a private hospital environment, and how disciplines interact with each other
Applies sound budgeting and financial planning/management principles
Demonstrates understanding and correct application of business metrics, governance, and risk management
Demonstrates a good understanding of contract and service level agreement (SLA) management
Demonstrates a good understanding of Funders of Healthcare
Demonstrates a good understanding and application of all relevant legislative regulations
Demonstrate knowledge of Industrial Relations procedures and processes
Demonstrate sound competence in Microsoft Office applications (Word, Excel, PowerPoint)
Demonstrate ability in FMS (Fleet Management System), Statistics Portal, and CRS
HPCSA guidelines and scope of practice
Operational workforce planning and rostering principles
Labour relations dispute management and case handling
Incident and accident report management
Clinical quality improvement and audit processes

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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