Manager, Business Change, Contract Logistics

Location: Plumbago
Job Posting Title: Manager, Business Change, Contract Logistics
Time Type: Full Time

Tertiary Qualification(s)
Essential: Bachelors Degree in Engineering (preferably Industrial Engineering)
Advantage: Postgraduate qualification

Additional Computer Skills 
Level: Advanced 
All Microsoft 365 packages (incl. Power BI, Visio, Project)
Additional: AutoCAD, Python, Statistical analysis package (similar to Minitab), Warehouse Management System (BlueYonder preferably)
All Microsoft 365 packages (incl. Power BI, Visio, Project)
Additional: AutoCAD, Statistical analysis package (similar to Minitab), Warehouse Management System (BlueYonder preferably)

Job-related Requirements
Minimum of 5 years’ experience in Industrial Engineering within logistics environment.
Proven experience in change management and transformation delivery
Strong exposure to warehouse operations and WMS systems
Strong analytical, problem-solving, and data interpretation capability
Skills in working with contractors, from designing solutions to appointment of work and invoice management

Electives
Experience in eCommerce / high-complexity warehouse environments
Lean Six Sigma Black Belt certification (advantage)
ERP / WMS system expertise
Client-facing and solution design experience
Project Management experience
Strong stakeholder engagement and influencing skills
Understand ASIB compliance regulations
Willingness to travel between sites

MAIN PURPOSE OF THE ROLE 
Drive transformational change across Contract Logistics operations by leading high-impact operational excellence initiatives that deliver step-change improvements in productivity, cost, and service.

This role goes beyond continuous improvement — it is a strategic change leadership position responsible for challenging existing ways of working, redesigning operational models, and embedding sustainable performance improvements at scale.

The BCM Manager will play a critical role in:
•    Shaping and implementing the Operational Excellence agenda at site and beyond
•    Delivering measurable value through structured transformation programmes
•    Partnering with operations and clients to unlock performance in complex, high-volume environments

Success in this role is defined by tangible, measurable outcomes — not activity:
•    Sustained productivity and cost improvements
•    A strong pipeline of value-generating improvement initiatives
•    Full adoption and stability of new ways of working
•    Trusted influence with operations, leadership, and clients

DUTIES & RESPONSIBILITIES 
Role Overview

The BCM Manager acts as a change catalyst and performance driver, taking ownership of operational transformation across site(s). The role combines engineering, data, and leadership to deliver real, lasting operational improvement.

You will operate at the intersection of:
•    Operations
•    Engineering
•    Data & analytics
•    Client engagement

Key Responsibilities

1. Transformation & Change Leadership

•    Lead and embed structured change initiatives that fundamentally improve how the operation performs
•    Challenge existing processes and drive adoption of new, more efficient ways of working
•    Ensure changes are not only implemented, but fully adopted and sustained

2. Continuous Improvement Delivery (Value-Focused)

•    Identify, prioritise, and execute high-impact improvement initiatives
•    Build and manage a strong pipeline of Continuous Improvement Projects (CIPs)
•    Quantify and track productivity gains, cost savings and service improvements
•    Develop robust business cases with clear return on investment

3. Operational Optimisation

•    Analyse end-to-end warehouse processes to identify inefficiencies and performance gaps
•    Redesign workflows, layouts, and labour models to improve throughput and efficiency
•    Address complexity and productivity erosion through data-driven interventions

4. Programme & Stakeholder Leadership

•    Lead cross-functional teams (Operations, Engineering, IT, external partners) to deliver transformation outcomes
•    Work closely with clients to co-create and implement innovative solutions
•    Influence stakeholders at all levels — from shop floor to senior leadership

5. Contractor & Project Execution Management

•    Manage the full lifecycle of external contractor engagement:
o    Solution design and scope definition
o    Work allocation and execution oversight
o    Cost control and invoice management
•    Ensure delivery is aligned to quality, cost, and timeline expectations

6. Capability Building & Culture Change

•    Build and lead a high-performing Operational Excellence capability within the site
•    Directly manage and develop a team of junior engineers, graduates, and vacation students
•    Provide structured coaching, mentorship, and performance guidance to ensure continuous growth and delivery
•    Create a strong talent pipeline by:
o    Developing technical and problem-solving capability
o    Embedding best practices in engineering and continuous improvement
o    Providing hands-on exposure to real operational challenges
•    Establish a culture of:
o    Ownership and accountability
o    Data-driven decision-making
o    Continuous improvement at all levels of the operation
•    Equip teams with the tools and mindset to:
o    Identify improvement opportunities independently
o    Lead and sustain their own improvement initiatives
o    Operate with confidence in complex, high-pressure environments

7. Governance & Sustainability

•    Ensure all initiatives follow a structured and disciplined change methodology
•    Track post-implementation performance to guarantee sustained results
•    Align all site-level initiatives with the broader national Operational Excellence strategy

What Good Looks Like

•    A visible and quantifiable improvement in site performance within the first 6–12 months
•    A well-managed pipeline of initiatives delivering consistent value
•    Strong alignment between operations, engineering, and leadership
•    Sustainable, standardised processes embedded across the operation
•    Recognition as a trusted advisor by both internal stakeholders and clients

Profile We’re Looking For

•    Thinks in systems, not tasks
•    Challenges the status quo and drives change confidently
•    Comfortable working in complex, fast-moving environments
•    Strong ability to influence without formal authority
•    Balances data-driven thinking with practical execution

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.