Manager, Card Acquiring Disputes

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead the investigation of illegal and fraudulent cases by setting monitoring systems and managing security threats identified through trend analysis. To drive a culture of operational excellence through managing the Fraud and Disputes Analyst Team by guiding and coaching them on rigorous fraud investigations to protect clients and the bank from the risk of increased fraud losses and disputes and preserving the business reputation.

Qualification

• Risk Management Degree

Experience

• 1-2 years experience in managing and leading people in order to deliver high levels of operational excellence and customer service
• 5-7 years extensive experience in a leadership role in fraud or similar environment
• Comprehensive knowledge of transactional systems, processes and procedures in the industry
• Ability to analyse situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking

Behavioural Competencies

• Providing Insights
• Examining Information
• Making Decisions
• Directing People
• Resolving Conflict

Technical Competencies

• Compliance
• Data Management 
• Fraud Detection and Management
• Fraud Investigation
• Query Resolution