Manager, Customer Analytical Insights

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To drive Personalisation objectives for Personal and Private Banking. Develop and implement high-impact, data-driven strategies and business cases, both proactively (based on identified opportunities) and reactively (guided by segment needs). Provide customer, account, transactional and geographic insights for specific projects within PPB-SA that will directly support their strategic and tactical initiatives. This spans across all PPB-SA segments, regions, and products. Partner with various personalisation teams to deliver personalised conversations on Next Best Action (NBA) across channels and ensure strategic alignment with the relevant product and segment and coverage stakeholders.

Minimum Qualification:

• B.Com Degree in Data Analytics / Information Technology / Data Science
• Postgraduate Diploma or Honors Degree (Advantageous)

Experience Required

• 5-7 years experience in knowledge discovery, data mining, or customer intelligence within a financial institution.
• Background in analytics or product/segment roles focused on monitoring and managing customer behaviours and trends.
• Ability to translate analytical insights into actionable business deliverables.
• Collaborate with various teams to implement personalised conversations through Next Best Action (NBA) across multiple channels, ensuring strategic alignment with product, segment, and coverage stakeholders.
• Scope projects, including defining objectives, creating project plans, and managing timelines.

Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Examining Information
• Following Procedures
• Interpreting Data
• Inviting Feedback
• Making Decisions
• Producing Output
• Providing Insights
• Resolving Conflict
• Team Working

Technical Competencies:

• Business Process Improvement
• Data Integrity
• IT Applications
• IT Business Analysis/ Feature Analysis
• IT Systems
• Risk Awareness
• Software Development Life Cycle (SDLC) methodologies & Tools