Manager Deli

It's fun to work in a company where people truly BELIEVE in what they're doing!

We are seeking a passionate and results-driven Deli Manager to lead and manage all operations within the Deli Department. This role is pivotal in ensuring exceptional customer service, maintaining high hygiene and safety standards, and maximizing profitability through effective stock and cost management. The ideal candidate is hands-on, highly organised and thrives in a fast-paced retail environment.

Minimum Requirements:

Minimum of 2-3 years relevant experience in a deli or retail food environment

1-2 Supervisory experience

Experience working with retail systems and reporting tools (e.g. SAP or similar)

Proven ability to analyse data and identify root causes of problems and stock variances

Computer Literacy

Competencies:

Strong customer orientation

Clear and confident communication skills

Business and commercial acumen

Sound knowledge of food safety and hygiene procedures

Understanding of food retail operations

Proven leadership and people management capability

Key Responsibilities:

Merchandising & Stock Management

Execute plano guides at 100% and ensure full compliance with merchandising standards

Conduct regular quality checks and handle products strictly according to SOPs

Ensure the department is trade-ready by store opening time

Identify fast-selling lines and analyse implications on margin optimisation and sales opportunities

Ensure adequate stock availability to meet customer demand while minimising waste

Monitor and implement promotional activity in line with the promotional calendar

Maintain clean, organised, and compliant back-up and storage areas

Manage stock rotation, sell-by dates, and FIFO principles on sales floor and back-up areas

Continuously maintain merchandising and cleanliness standards throughout the trading day

Food Safety, Hygiene & Compliance

Enforce hygiene, housekeeping, and food safety standards at all times

Monitor adherence to health & safety requirements

Implement cleaning schedules and verify effective sanitation practices

Identify non-conformances and apply effective corrective actions

Customer Service

Proactively respond to customer queries and requests

Manage out-of-stock queries by offering alternatives and communicating delivery timelines

Ensure department equipment is operational, staffed, and customer-ready

Staff Management

Communicate priorities, targets, and operational updates clearly to staff

Delegate tasks effectively and monitor execution

Address procedural, policy, and legislative non-compliance

Cascade key information to the team from regional meetings

Review, check, and amend Kronos scheduling to meet operational needs

Administration & Performance Management

Monitor waste, turnover, and stock variances, ensuring corrective action is taken

Identify barriers to achieving sales targets and implement improvement initiatives

Ensure all Shelf Edge Labels (SELs) are current, accurate, and customer-legible

Maintain equipment and general maintenance standards

Systems & Reporting

Conduct gap scanning and manage out-of-stock and overstock reporting

Draw and analyse reports from SAP

Communicate stock concerns to Demand Planning

Process IDTs, waste, and “reduced to clear” actions in line with SOPs

Monitor electronic communications throughout the day

Closing Date: 16 February 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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