Manager Deli

It's fun to work in a company where people truly BELIEVE in what they're doing!

Qualifications & Experience

• Grade 12 (Matric) – Essential

• Relevant Food / Retail / Culinary qualification – Advantageous

• 3–5 years retail experience within Fresh Foods / Deli

• Minimum 2 years supervisory / management experience

• Strong knowledge of food safety & hygiene standards

1. Customer Service & Experience

• Deliver outstanding customer service through active engagement and visible presence on the floor

• Ensure service counters are fully staffed and customer-focused

• Manage customer complaints, queries, and special requests professionally

• Drive suggestive selling and product knowledge among staff

• Maintain high standards of hygiene, presentation, and merchandising

2. Sales & Profitability

• Achieve departmental sales, GP, and margin targets

• Monitor daily sales performance and implement corrective actions

• Control shrinkage, waste, and markdowns

• Analyse sales trends and identify growth opportunities

• Execute promotions and seasonal plans effectively

3. Operational Excellence

• Ensure compliance with Pick n Pay SOPs and food safety standards

• Maintain product quality, freshness, and correct rotation (FIFO)

• Manage stock ordering, receiving, and inventory levels

• Ensure correct pricing, labelling, and legal compliance

• Maintain equipment, displays, and back-up area standards

4. Food Safety & Hygiene

• Enforce hygiene and sanitation standards

• Ensure compliance with HACCP and Health & Safety regulations

• Monitor temperature controls and storage practices

• Conduct regular quality checks

5. Stock & Waste Management

• Manage stock levels to prevent overstocking or stockouts

• Minimise waste through effective planning and controls

• Conduct stock takes and investigate variances

• Implement waste reduction initiatives

6. People Management & Development

• Lead, coach, and develop Deli staff

• Manage performance through regular feedback

• Identify training and development needs

• Ensure staffing aligns with trading patterns

• Foster a positive and high-performance team culture

7. Financial & Administrative Controls

• Manage departmental budgets and expenses

• Control labour costs and productivity

• Complete required reporting and documentation

• Ensure adherence to compliance standards

Key Performance Indicators (KPIs)

• Sales growth & achievement vs target

• Gross Profit (GP) & margin performance

• Waste & shrinkage control

• Stock availability & rotation compliance

• Food safety & audit compliance

• Customer satisfaction & service levels

• Staff productivity & engagement

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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