Manager: Employee Relations

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

Purpose Statement

To shape and drive Capitec’s Employee Relations strategy by creating a legally compliant, fair, and values aligned workplace culture that protects the organisation from labour, operational, and reputational risk that will include the collective labour space.

To interpret the Employee Relations (ER) strategy and business plan and develop and implement tactical and operational plans and practices, resolving workplace conflicts, ensuring regulatory compliance and a positive workplace culture, enabling employee engagement and delivering the ER objectives and goals.

To be responsible for the day-to-day management of the department, embed appropriate processes, practices, standards and delivery.

Experience

• Proven experience leading ER specialists, ensuring quality, consistency, and governance in ER casework.


• Strong background in complex litigation, including CCMA arbitration, Labour Court preparation, including matters related to collective labour disputes, and strategic dispute resolution.


• Demonstrated ability to develop, interpret, and implement ER policies, frameworks, and governance standards across a large organisation.


• Experience working cross‑functionally with Legal, Compliance, HR Business Partners, and senior leaders to mitigate organisational labour risk.


• Proven ability to manage high‑risk, sensitive ER matters (sexual harassment, organisational grievances, senior‑level disputes).


• Experience using ER analytics, trends, and data insights to identify risks, shape decisions, and drive proactive interventions.


• Experience leading collective bargaining processes, including developing negotiation mandates, managing negotiation teams, and representing the organisation in consultations and negotiations with unions.


• Demonstrated experience in drafting, reviewing and interpreting collective agreements, and ensuring organisational compliance with such agreements.


• Experience managing relationships with union structures, including shop stewards, union officials, and external labour stakeholders to mitigate collective labour risk.

Ideal:

• Experience in financial services, highly regulated industries, or large distributed workforces

Qualifications (Minimum)

• LLB/Equivalent


• Admitted Attorney

Qualifications (Ideal or Preferred)

Knowledge

Skills

Conditions of Employment