Manager, MIS & Process Improvement

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

This role is critical to unlocking value from the bank’s technology investments, driving innovation in reconciliations, and ensuring that solutions are sustainable, scalable, and aligned to business needs.

The incumbent will work closely with the reconciliation teams, embedding themselves in day-to-day operations to identify inefficiencies, directly developed practical solutions, and embed automation and intelligence into reconciliation processes.

Experience in operational processes and problem-solving, combined with strong technical skills in data, workflows, and AI is critical.

Type of Qualification: First Degree

Field of Study: Information Technology or any relevant qualifications



Experience Required



5-7 years

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices. This experience must include the management of a team as well as the implementation of large-scale projects.

Have the ability to work hands-on with data and technology, building practical solutions using the bank’s existing technology stack, including Microsoft tools and AI platforms already invested in.

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Embracing Change
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Meeting Timescales
• Producing Output
• Providing Insights
• Pursuing Goals
• Taking Action

Technical Competencies:

• Data Analysis
• Data Integrity
• Financial Analysis
• Knowledge Management
• Knowledge of Banking & Financial Service